Shipping Countries: United Kingdom (UK)

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Shipping Policy

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Thank you for your interest in Art By Lori Creations.
I do hope you love your item as much as I loved making it.
Delivery
Depending on the size etc, your item will be wrapped in tissue paper and then carefully packed with cardboard/bubble wrap for protection.
Parcels are sent via Royal Mail.
Additional policies and FAQs
Commissions can be undertaken so if there is something particular you would like, please get in touch.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through The British Craft House or its related sites and services. This Privacy Policy does not apply to the practices of third parties that I do not own or control, including The British Craft House please see their Privacy Policy to learn more about its privacy practices.
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised The British Craft House to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the British Craft House Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
I share information with The British Craft House as necessary to provide you my services and comply with my obligations under both the British Craft House Seller Policy and British Craft House Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this
information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Your Rights
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using
that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Lorraine Wiseman, am the data controller of your personal information. If you have any questions or concerns, you may contact me at artbyloricreations@outlook.com
Or by post: 12 Estuary Gardens, Great Wakering, Essex SS3 0DX

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Refund Policy

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Returns and exchanges.
Please contact me if you wish to cancel or return an item. Please read carefully the cancellation and returns policy below.
All orders accept custom or personalised items can be cancelled within 14 days of placing your order.

Returns and exchanges can only be made if you contact me within 14 days of delivery and you must send it back within 28 days of delivery. A refund/exchange will only be made once I receive the returned item.

Unless the item is faulty you will be responsible for the return postage.
Custom or personalised items can only be returned if there is a fault with them.

More info on The British Craft House Refund Policy here: https://thebritishcrafthouse.co.uk/refund_returns/