Shipping Countries: United Kingdom (UK), Germany, Denmark, Ireland, France, Monaco

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Ready to ship in 1-3 business days

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Shipping Policy

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Thank you for your interest in Kay Lacey Watercolours.

The most important thing is that you should be thrilled with the work that you buy from me. I take great care in the creation of every artwork. I use the highest quality materials possible for my originals i.e. the finest paints and papers and for prints/cards - only top quality paper.

Delivery
Depending on the size, original paintings are packaged with cardboard and bubble wrap for protection. Prints are packaged in a cardboard reinforced envelope with additional protection of a cardboard sheet or foam. Greetings cards and small paintings are mailed in a reinforced envelope.
Gift items are wrapped as above depending on size.

Parcels are sent via Royal Mail. Unless a courier service is requested.

Additional policies and FAQs
Commissions can be undertaken so if there is something particular you would like, please get in touch. Some items are shown framed - if you would like to discuss framing requirements please do not hesitate to contact me.

Privacy
** Privacy Policy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including The British Craft House please see their Privacy Policy to learn more about its privacy practices.

* Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised The British Craft House to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a commissioned painting, for example), if you contact me directly.

* Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the British Craft House Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the British Craft House Seller Policy and Terms of Use.

* Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

I share information with The British Craft House as necessary to provide you my services and comply with my obligations under both the The British Craft House Seller Policy and The British Craft House Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

* Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 5 years.

* Your Rights

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Except in exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using
that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

* How to Contact Me

For purposes of EU data protection law, I, Kay Lacey, am the data controller of your personal information. If you have any questions or concerns, you may contact me at: kay.lacey99@btinternet.com
Or by post:
Monksfield, The Green, Monk Soham, Suffolk. IP13 7EX. UK

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Refund Policy

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Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Send items back within: 30 days of delivery (in the same packaging)
I don't accept cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
I want every purchaser of my work to be completely satisfied with their purchase. Buying art is an emotional decision and your happiness with that decision is a priority. If for some reason the item is not to your liking, please simply return it to me in the same condition and packaging and I will give you a full refund of the item cost.

Choose Option	Mixed set of 7, Floral set of 6 (2 of each design), Wildlife set of 4 (1 of each design), Single Design set of 5 – please tick box below to choose design