Just for your information. If you haven't already seen it, this is link to an update from Royal Mail regarding the Coronavirus and their services and the link will be updated by Royal Mail as necessary. This is a countrywide issue.
https://www.royalmail.com/coronavirus
I will continue to give immediate attention and commitment to any purchases from me but please bear this in mind as I can't be held responsible for any problems out of my control. Should you have any concerns about buying online from me at this time, please don't hesitate to contact me. I wish you all well and that you stay safe.
Thank you for your continuing support of my small business.
Kay xx

For my full and detailed policies please follow this link Policies - Kay Lacey Watercolours Please also see The British Craft House Privacy Policy and  their Terms and Conditions links to both may be found in the menu at the bottom of the screen.

But briefly - I aim to ship your item within 1 -2 Business days but will contact you if there is a delay for whatever reason. 
All items are carefully wrapped in tissue paper, bubble wrap and/or cardboard to ensure safe delivery. 
I am also very happy to send directly to a gift recipient if required. Gift wrapping and a tag can be provided with your message if you would like, at no extra cost.