Reticulation:

This is a heat-based process that creates a ridged and rippled effect on the surface of the silver. The process results in a beautiful organic textured effect on the surface of the silver.

Granulation:

This is a technique whereby a surface or part of a surface is covered in tiny granules of precious metal. The technique is thought to have originated 5,000 years ago in Sumer and is a process I enjoy using on some of my designs.

Packaging:

This pendant will be carefully wrapped and presented in a gift box with a satin ribbon.

Postage:

All orders are shipped 1 -3 working days from the date of order.

Free delivery on items £45 and over.

Please see individual items for shipping fees on anything under £45.

For more details on postage please see the shipping policy.

Hallmarking Rules:

British  Hallmarking laws standard state all silver items over 7.78 grams and gold over 1 gram will need to be hallmarked. The UK hallmarking consist of the standard marking for metal purity, the London assay mark, and my maker’s mark (KLR). Items under 7.78g in weight do not require a hallmark but the description needs to clearly state the metal types used.

Care of Jewellery:

My jewellery is handmade and will need to be cared for correctly to ensure longevity. It is recommended that jewellery be removed before bed, when exercising, gardening, or taking a bath. Do not swim in your jewellery as salt water and chlorine can tarnish the silver. Try to avoid contact with perfume, hairspray, lotions, makeup, or cleaning products.

To clean your jewellery it is recommended to use hot soapy water and a very soft toothbrush. Rinse and dry carefully and the shine up with a silver polish cloth. Please Note: this will not remove scratches.

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Please don’t hesitate to contact me if you have any questions.

Thank you for looking at my jewellery on The Silver Hut Shop.

Shipping Countries: United Kingdom (UK)

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Ready to ship in 1-3 business days

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Shipping Policy

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Shipping Policy
UK orders only .Please see individual items for shipping fees .
All orders are shipped 1-3 working days from the date of order.
Free delivery on items £45 and over.
Please see individual item for shipping fee on anything under £45.
All orders will be sent by Royal Mail Signed for or Royal Mail ‘Tracked 24’ service unless otherwise stated.
Please contact me if you need an item in a hurry . I'm sure I'll be able to help.
Please see below for important information on Hallmarking and Jewellery care.

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Refund Policy

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Refund policy:

Any agreed refunds will be paid on safe receipt of any returned items, in accordance with the shop's Returns Policy as detailed below. You can contact me on thesilverhut@btinternet.com
CANCELLATION / RETURN / EXCHANGE POLICY
My unique pieces are made with a great deal of care and customer satisfaction is hugely important to me. If there are any problems with an order, please don’t hesitate to contact me straight away and we can discuss the best way to resolve the situation.
If you are not completely happy with anything you purchased or if you decide the order isn’t quite as expected, I am happy to accept returns and a refund or exchange can be arranged . This is providing that item is returned and in their original condition, unworn or unused and in original packaging.
Please let me know of your intention of return within 14 days of receiving it.
Return shipping costs are the customers responsibility. It is strongly recommended that any items being returned are sent using a tracked or 'signed for' service with proof of postage obtained. I cannot take responsibility for any items that are lost in the post during the return process.
In the interests of hygiene, earrings for pierced ears cannot be returned unless faulty.
The full postal address for The Silver Hut for Returns purposes is as follows:
Kirsty Richardson 2 Whitelands, Midlington Road , Droxford , Hants SO32 3PD

Returns Policy

Returns and exchanges:
If you are not entirely happy with you order and would like a refund or exchange, please contact me and return item within 14 days of the purchase date. The item must be in its original packaging and undamaged.
The following items are exempt from return or exchange :
-Earrings ( for hygiene purposes).
-Discounted or sale items.
Conditions of return.
The buyer is responsible for the return postage costs.
If the item is damaged on receipt of return the buyer will be responsible for the loss of value.

Privacy Policy:
When you place an order with The Silver Hut on The British Craft House we receive the following details so that we can fulfil your order: name, address, email address, your user name, and if different the recipient’s name and email address.

We will only use the information received to process your order and contact you to advise of information regarding your order and its dispatch/shipping status.

Order information will be retained for accounts and tax purposes, and we have a legal requirement to keep this for 7 years. After this time the information will be destroyed.

If at any point you believe the information, we possess about you is incorrect, you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated and we will respond to you within 28 days.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can complain to the Information Commissioner’s Office https://ico.org.uk/

Please see The British Craft House's GDPR/Privacy policies.