Robin Memory Handmade Hanging Heart Christmas Decorations 

 

These beautiful Embroidered Hearts come with a choice of three heartwarming quotes to remember your loved ones.

 

Robins Appear When Loved Ones are Near

or

Those We Love Don’t Go Away They Walk Beside Us Everyday

or

Because Someone We Love Is In Heaven

 

Handcrafted from a Wool Blend Felt, filled with a high-grade hollow fibre polyester filling and has a satin or Grosgrain ribbon for hanging. Hand cut and finished with a decorative bow.

 

An ideal gift to send direct for  Christmas, a Thinking of You Gift,  or Just Because

 

Size approx  10cm (4”)

 

I am happy to send Direct to the Recipient.

 

Shipping Countries: United Kingdom (UK)

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Ready to ship in 3-5 business days

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Shipping Policy

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All items are despatched via Royal Mail 1st Class post within 1-5 days of receipt of payment (excluding weekends and bank holidays). Please allow up to 10 business days as delays can sometimes happen.. If you require an item quicker please message me and I will do all I can to help.

GDPR

Privacy Policy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through The British Craft House or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including The British Craft House or any third party services you access through The British Craft House. You can reference the The British Craft House Privacy Policy to learn more about its privacy practices.

1. Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised The British Craft House to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

2. Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the The British Craft House Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the The British Craft House Seller Policy and Terms of Use.

3. Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

The British Craft House . I share information with The British Craft House as necessary to provide you my services and comply with my obligations under both the The British Craft House Seller Policy and The British Craft House Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

6. Your Rights

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using
that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

7. How to Contact Me

For purposes of EU data protection law, I, Carole Lowe, am the data controller of your personal information. If you have any questions or concerns, you may contact me at cariad.lowe@virginmedia.com

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Refund Policy

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Returns

Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements

I offer returns including original postage costs if item is returned within 14 days. (Return shipping is paid for by the buyer.) No refunds are given for personalised items, custom orders or until the purchased item is returned in good condition with no damage and in original packaging. If item has been damaged, refunds are void.

If postage tracking information shows that the item was delivered or left in a porch/bin/bush, or handed to a neighbour to sign, and you don't have it/or didn't get it...no refunds will be given as it will then be a matter for your Post Office to deal with.