How To Order

Please place your order and add your text to the box provided

We require the following information:-

Title e.g – The Smiths Family Christmas

Penguin Type and Name e.g – Man- Tom, Girl – Lisa

Year (if Required) – e.g 2020

If no title is requested then Merry Christmas 2020 will be sent as standard.

Item Description

100mm x 100mm Approx Size
Silver or Red Ribbon
4mm Maple Wood Veneer

Please note this is a natural material so colour and grain may vary

T & C’s – (For our full Terms and Conditions please read our Terms and Conditions page on our website)

Please send the requested information at time of purchase so that your order is not delayed, make sure it is sent through messages or to our email address , make sure you include your order number otherwise we might not be able to match it to your order. Delivery lead time is from receipt of required information.

We will try to accommodate refunds/cancellations but if your product is personalised and has already been made we cannot except refunds (unless we have made a mistake).

In the unlikely event you are unhappy with your finished product please contact us, if we feel a refund is justified, refunds will only be provided once the product is returned to us. The buyer is responsible for the return postage and we recommend sending via a signed for service.

We will copy and paste your chosen text from your email onto the engraved item, therefore we cannot be held accountable for any mistakes made by you.

Photos of your items maybe be used for advertising unless specified otherwise.

Shipping Countries: United Kingdom (UK)

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Ready to ship in 3-5 business days

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Shipping Policy

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Please send the requested information at time of purchase so that your order is not delayed, make sure it is sent through to our email address alittlebitcraftyuk@gmail.com, make sure you include your order number otherwise we might not be able to match it to your order. Delivery lead time is from receipt of required information.

We can post items out in time for certain dates but cannot guarantee that Royal Mail will deliver it in time. As per Royal Mail guidelines it can take up to 12 working days to arrive (UK Only). It is the customers responsibility to provide the full and correct address. Upgrading to 1st class does not affect the processing time but is a postage upgrade from 2nd class.

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Refund Policy

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We will try to accommodate cancellations before your product is dispatched but if your product is personalised and has already been made, we cannot except the cancellation.

As the items are personalised we cannot accept refunds or returns unless a mistake has been made by us. In the unlikely event you are unhappy with your finished product please contact us, if we feel a refund is justified, refunds will only be provided once the product is returned to us. The buyer is responsible for the return postage and we recommend sending via a signed for service.