Your interactions with Origami Blooms are governed by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

These terms and conditions are available permanently here http://www.legislation.gov.uk/uksi/2013/3134/contents/made and all buyers are directed to them.

When you (as a buyer) enter into a contract with Origami Blooms, you are assumed to have read and accepted these terms and conditions, and to have agreed not to require them on paper.

DISPATCH AND DELIVERY
Please check the dispatch time(s) given for your items before you purchase to make sure they work with your requirements. If I am not able to meet the stated schedule after you have purchased I will inform you and you will have the right to cancel your order as set out below.

Items to the UK will normally be sent by First Class post, which the Royal Mail aims to deliver in 1-2 working days, but this is not guaranteed. If you would like to upgrade to a "Signed For" service, which the Royal Mail aims to deliver the next working day, then just let me know when you order. Note that this service is also not guaranteed.

Items shipping outside the United Kingdom will be sent by the International Tracked service for which the Royal Mail quotes a delivery aim of 5 to 7 days after posting, but this is not a guaranteed service. If you would like to upgrade to a faster service, please let me know when you order and this can be arranged. An item is not considered 'lost' until 25 days after posting to some locations.

If something does not reach you within a reasonable time frame (according to the Royal Mail's definition for a particular postal service), please get in touch with me, and we will work out together how best to proceed (replacement, refund, etc). I always obtain a certificate of posting, as if unfortunately something did get lost in the post this would allow me to claim compensation from the Royal Mail.

When you buy from me, you are responsible for any customs fees/taxes you are charged, so please be aware of your country’s import regulations. I cannot be held responsible for items damaged by customs officials.

CANCELLING YOUR ORDER
You have the right to cancel an order at any time from the moment you place the order until 14 days from the day you receive your goods.

This 14-day period is the time you have to decide you want to cancel and get in touch with me. You then have a further 14 days in which to return the goods.

The Consumer Contracts Regulations does not give you the right to cancel an order for personalized, customized and tailor-made items, but please contact me if you have any issues at all, and we'll work it out together.

RETURNS AND REFUNDS
If you do wish to return items I'm happy to refund the purchase price plus postage and packing costs, provided the items are returned in perfect (resellable) condition. Here's how it works:

If you wish to return something, you must get in touch with me within 14 days of receiving it. You can do this using Ask A Question button in my shop.

I will process your refund (of the purchase price plus my standard postage and packaging cost) within 14 days of receiving the returned items, provided they are returned in resellable condition.

If you paid for an upgraded delivery service, this will not be refunded in full. I will only refund the amount of my standard postage and packaging service.

A deduction will be made from the refund if the value of the item(s) is reduced as the result of excessive handling, carelessness or any other reason.

In returning items, you will need to pay for the return postage yourself. I strongly advise that you obtain a certificate of posting (at a minimum) from your Post Office or courier, as if the item is lost in transit you will need to be able to claim for compensation.

If you are returning items to me from outside the United Kingdom, you must mark the package prominently as "Returned Goods". If you don't do this, I will unfortunately have to deduct any customs fees/tax/brokerage charges from the amount I can refund you.

UNDELIVERABLE ORDERS

If your order is returned to me because it is undeliverable due to an inaccurate shipping address provided by yourself, or if you don’t claim your package from the sorting centre, I cannot be held responsible.

Under these circumstances, you will be responsible for the cost of reshipping the package.

Should your order be returned to me undelivered and you do not wish to have the package reshipped, I will cancel the order. I will also cancel the order if your parcel is returned to me undelivered and you do not respond to notification of this within 3 working days.

In both these instances, a refund will be issued for the value of the items ordered only. If you chose a shipping upgrade when you ordered, this upgrade will not be refunded as it is not standard postage.

PRIVACY NOTICE (GDPR)
Click here to view Origami Blooms' Privacy Notice.

PLEASE NOTE:
These terms and conditions sound a bit scary when written out like this, but they are for your protection as well as mine. I am a one-woman business, but I make sure I am following all the rules and regulations required of me, even though they were often not designed with a small handmade business in mind. I have yet to have anyone cancel a contract or return any goods!

If you have any questions at all about any of the above, please get in touch - we can work it out between us.

Amanda Jew
101 Sherwood Vale
Nottingham
NG5 4EB