Shipping Continents:
North America, Africa, South America
Shipping Countries:
United Kingdom (UK), Canada, United States (US)
Shipping Policy
LAST DAY FOR CHRISTMAS ORDERS WITH MY JEWELLERY GARDEN
UK Orders: Thursday 19 December (Posted on 20 December)
USA/ Canada Orders: Thursday 12 December (Posted on 13 December - Royal Mail have advised this is the last date to post before Christmas)
GENERAL POSTAGE TIMES
READY TO WEAR/ IN STOCK JEWELLERY: Posted within 1 - 3 working days.
BESPOKE/ MADE TO ORDER ITEMS: Allow me 28 - 35 days to create your bespoke order (including hallmarking) before posting.
SHIPPING INFORMATION
Free UK delivery:
Orders £100 or Under sent Royal Mail 48 Tracked
Orders Over £100 sent Royal Mail Special Delivery
USA & Canada:
All orders sent Royal Mail International Tracked ~ Cost £15
Shipping times are dependent on destination. If you have any queries please contact me: emma@myjewellerygarden.com
GIFT INFORMATION
All my jewellery is gift wrapped in luxury, sustainable packaging and will be send inside a brown card box and sustainable packaging.
You can add a personalised message at checkout. This will be printed on ivory linen textured card.
You can also choose to ‘deliver to a different address’ at checkout. Perfect for sending your gift direct to the recipient.
Refund Policy
I want you to be happy every time you shop with me and I understand that on occasion an item might need to be returned; the return policy is outlined below.
Let me know (emma@myjewellerygarden.com) that you would like to return your purchase within 14 days of receiving your purchase; and I will provide you with a return address.
Please note the following for your return:
- You are responsible for arranging to return items within 14 days after contacting me.
- You are responsible for return postage costs (except where the item is faulty).
- The return parcel is your responsibility until it reaches me and I recommend you use a tracked and insured postal service.
- Please ensure you return in it in a securely wrapped parcel with a copy of the receipt, your name and address.
- Refunds are dependent on the item and original packaging being returned in the same condition they arrived [not damaged, unworn, not soiled or altered]. I reserve the right to refuse a refund if the goods are not returned in the same condition in which they were sent.
- Please allow up to 14 days for your refund to be processed.
- I don't offer exchanges. Please return your item(s) for a refund and place a new order.
Faulty Goods Returns Policy
The jewellery you purchase from me is crafted carefully but on occasion a fault can develop.
If you are returning the product because of a fault, please contact me to let me know (emma@myjewellerygarden.com) with photographs and I will give you details on where to return the jewellery for repair. Please return using a tracked and signed for postal service to ensure it arrives safely.
I always refund return postage costs where there is a fault.