This heart necklace has been handmade from sterling silver wire, and has been set with a 4mm cubic zirconia gemstone.  Each one may vary slightly due to the nature of being handmade but this simply adds to its charm.

This pendant comes on a sterling silver chain in the choice of styles and lengths.

Hallmarking
To sell sterling silver items legally in the UK, they must be hallmarked if they weigh 7.78g or more. This necklace weighs 3.5g and therefore does not require hallmarking.

Shipping Countries: United Kingdom (UK), United States (US)

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Ready to ship in 1-3 business days

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Shipping Policy

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Shipping Information:

Orders are sent via Royal Mail First Class Tracked delivery which provides full tracking and delivery confirmation, a signature is not required. Once posted, delivery times are estimates and cannot be guaranteed. Specific delivery dates cannot be guaranteed but I will always try to despatch as soon as possible. Proof of postage is always obtained and tracking numbers will be uploaded to your order.

There is also an option to upgrade delivery to Special Next Day Delivery if you would like your order quickly.   Please note that this option will still require 1-3 days to make the item but your order will become a priority. A signature upon delivery may be required.

International orders:

International orders will be sent via Royal Mail and USPS Tracked post.  This option provides full tracking and delivery confirmation; however a signature is not required. The length of delivery time varies but is usually between 2-4 weeks, however it can take several weeks during busy periods so please do not order if you are not happy to wait. It is the customers responsibility to pay any customs/import/vat charges that may be applicable and I am not responsible for any delays due to customs.

All international orders will contain a receipt, including those marked as a gift, this is in case your order is opened by a customs official and proof is needed that VAT has been paid at time of purchase.

Delivery addresses:

Customers are solely responsible for providing the correct delivery address at the time of order. Orders will be sent to the address provided on the order and refunds will not be given if the address provided is incorrect.

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GDPR Policy - Sterling Hearts Jewellery on The British Craft House (hereafter referred to as TBCH)

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through TBCH or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including TBCH or any third party services you access through TBCH. You can reference the TBCH Privacy Policy to learn more about its privacy practices.

1. Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised TBCH and/or Stripe to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

2. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the TBCH Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the TBCH Seller Policy and Terms of Use.

3. Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
TBCH. I share information with TBCH as necessary to provide you my services and comply with my obligations under both the TBCH Seller Policy and TBCH Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.

6. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

7. How to Contact Me
For purposes of EU data protection law, I, Nichola Whyman, am the data controller of your personal information. If you have any questions or concerns, you may contact me at nichola_jh@hotmail.com

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Refund Policy

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Returns are accepted so if you are not happy with your order then please contact me within 14 days of delivery and ensure the item is sent back to me within 30 days of delivery. Refunds will be made when the item has been returned in its original packaging and condition. 

The buyer is responsible for return postage costs and it is recommended that you use a tracked postage method.

Personalised orders can not be refunded unless faulty.

Any orders which are not collected from the post office or sorting office and are subsequently returned to sender will only be refunded once received back.  This is known as a forced return and as such, postage costs will not be refunded.