Product Details:

• Approximate size: base width 160 mm x 55mm deep, top 215mm wide and an overall height of 170mm high
• Printed heavyweight cotton face
• Dark pale blue cotton back
• Chunky plastic zipper with a paw charm (coloured glitter on one side only and colour will vary) hung from a ring and chain zip pull
• White water resistant polyester lining
• Internal pocket
• Either hand wash or delicate machine wash at 30°C (remove charm first)
• Delicate tumble dry and medium iron on pale blue reverse (not directly on polyester lining)
• Designed, illustrated and hand made by UK artist Jenni Robson

Wrapped in tissue paper with a character sticker and packed in a (compostable) mail bag or cardboard box and sent in UK via standard post (likely to be 48 tracked) and posted International Royal Mail standard airmail to selected countries outside UK.

**Please Note**

• Photographic props not supplied
• Each make up purse is bespoke as it is handmade so there may be minor variations in size, weave and tones of colour. The photography may also alter the true colour of the item.

© Jenni Robson, Market Harborough, Leics, UK 2024

Shipping Countries: United Kingdom (UK)

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Ready to ship in 1-3 business days

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Shipping Policy

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• Your item will be packed and dispatched within 3 working days (if not sooner) and will be sent via standard Royal Mail, generally Tracked 48, I will notify you when it's on its way. If there are any unforeseen delays you will be contacted and kept informed.

•We cannot be held responsible for the consequences of a late delivery or the loss of a package caused by a third party contracted to make the delivery, by yourself, by customs (if outside the UK) or because of some unforeseen Act of God. Should you not receive the package, an investigation will be made with the carrier and may take several days upon receipt of your claim. During this time we are unable to reimburse or re-deliver. Once the package has been located we will either arrange for a re-deliver or replace the item/s if lost by the third party delivery company.

• We do not take responsibility for items left in a safe place that has been arranged between the customer and the delivery company - this is at the customer's own risk.

• Buyers are responsible for any customs and import taxes that may apply

• If goods are damaged in transit please contact us within 48 hours of receipt and send a photo of the damaged item - we may need the damaged goods returning (postage refunded). We will refund or replace faulty items free of charge so long as we are notified with 48 hours of the customer receiving them.

•If for whatever reason the stamp/s or pre-paid postage label has been separated from your parcel during the delivery process by Royal Mail (or distributor) and you are asked to pay extra postage charges, we do require evidence of payment for a refund of that charge. Regretfully without evidence of the notification card or a formal receipt of payment a claim cannot be made and therefore a refund is not available.

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Refund Policy

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• We hope you will be pleased with your purchase. However, if you wish to return it, please email us within 14 days of receipt and return the items in their original packaging and original condition, securely packaged with proof of purchase. You have 14 days to return the goods from the date you notified us that you want to return the item. Refunds for your items will be issued within 14 days of receipt of the returned item. We regret we cannot refund postage unless the item is faulty.
Always ask for a Proof of Posting Certificate when you return an item, as we will need a copy of this should your parcel get lost in the post.

• We do not accept cancellations on customised/personalised orders unless damaged or defective - proof of damage is required.

• If an item is returned after 6 months from purchase for a repair or replacement then proof is required that the item was faulty when received along with proof of purchase.

• Returns will only be accepted from the person who bought the item.

Uncollected Parcels
• Some orders which are too large to fit through a letterbox or require a signature may be held at a local mail sorting office until the customer can collect the parcel. It is the customer’s responsibility to check with the local mail office and collect the parcel. Uncollected parcels may be returned to us after a certain period of time. Once the parcel has been safely returned to us we can either resend the parcel to the customer for an additional shipping fee or refund the value of the items. Please note that unfortunately we are unable to refund the postage in such cases.

•Any queries please do not hesitate to contact us: studio@jennirobson.com