The carry bag is handmade from a heavy duty cotton printed with an illustration originally created as a water colour painting.

Product Details

Carry Bag

• Size: 180mm wide x 195mm high (not including handles)

• Printed face panel & contrasting red cotton on trim, handles and reverse

• Water resistant polyester lining

• Either hand wash or gentle machine wash at 30°C

• Low temperature tumble dry

• Cool iron on reverse (red side) but not directly onto polyester lining

 

Sketchbook
• Size: 140mm x 140mm

• Coil Bound

• Glossy cover

• 35 plain sheets of high quality paper for sketching and doodling

 

Pencil

• 1 off pencil  170mm length with character eraser topper (may vary to one in photo)

 

BOOKMARK:

• Size 50mm x 150mm high 

• Decorated with soft satin coloured ribbon

• Laminated card for long life

• Bird print

Designed, illustrated and hand made by UK artist Jenni Robson

The kit is wrapped in tissue paper and sealed with a character sticker and sent either in a padded envelope or cardboard box. Delivery is by standard Royal Mail 1st class post & International Royal Mail standard outside UK

PLEASE NOTE:
• NOT SUITABLE FOR CHILDREN UNDER 3 YEARS – Pencils should be used under adult supervision

• As this item is handmade there may be slight variations in size, weave (fabric purchased locally) or colour tone. Colours may also slightly vary due to photography and computer screen differences

© Jenni Robson, Market Harborough, Leics UK 2024

Shipping Countries: United Kingdom (UK), French Southern Territories, Macao, Cook Islands, New Caledonia, Pitcairn, Tuvalu, Christmas Island, American Samoa, French Polynesia, Niue, Solomon Islands, Cocos (Keeling) Islands, Australia, Kiribati, Norfolk Island, Tokelau, Laos, Belau, Nauru, Papua New Guinea, Tonga, British Indian Ocean Territory, Singapore, Fiji, New Zealand, Samoa, United States (US)

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Ready to ship in 1-3 business days

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Shipping Policy

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• Your item will be packed and dispatched within 3 working days (if not sooner) and will be sent via standard Royal Mail, generally Tracked 48, I will notify you when it's on its way. If there are any unforeseen delays you will be contacted and kept informed.

•We cannot be held responsible for the consequences of a late delivery or the loss of a package caused by a third party contracted to make the delivery, by yourself, by customs (if outside the UK) or because of some unforeseen Act of God. Should you not receive the package, an investigation will be made with the carrier and may take several days upon receipt of your claim. During this time we are unable to reimburse or re-deliver. Once the package has been located we will either arrange for a re-deliver or replace the item/s if lost by the third party delivery company.

• We do not take responsibility for items left in a safe place that has been arranged between the customer and the delivery company - this is at the customer's own risk.

• Buyers are responsible for any customs and import taxes that may apply

• If goods are damaged in transit please contact us within 48 hours of receipt and send a photo of the damaged item - we may need the damaged goods returning (postage refunded). We will refund or replace faulty items free of charge so long as we are notified with 48 hours of the customer receiving them.

•If for whatever reason the stamp/s or pre-paid postage label has been separated from your parcel during the delivery process by Royal Mail (or distributor) and you are asked to pay extra postage charges, we do require evidence of payment for a refund of that charge. Regretfully without evidence of the notification card or a formal receipt of payment a claim cannot be made and therefore a refund is not available.

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Refund Policy

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• We hope you will be pleased with your purchase. However, if you wish to return it, please email us within 14 days of receipt and return the items in their original packaging and original condition, securely packaged with proof of purchase. You have 14 days to return the goods from the date you notified us that you want to return the item. Refunds for your items will be issued within 14 days of receipt of the returned item. We regret we cannot refund postage unless the item is faulty.
Always ask for a Proof of Posting Certificate when you return an item, as we will need a copy of this should your parcel get lost in the post.

• We do not accept cancellations on customised/personalised orders unless damaged or defective - proof of damage is required.

• If an item is returned after 6 months from purchase for a repair or replacement then proof is required that the item was faulty when received along with proof of purchase.

• Returns will only be accepted from the person who bought the item.

Uncollected Parcels
• Some orders which are too large to fit through a letterbox or require a signature may be held at a local mail sorting office until the customer can collect the parcel. It is the customer’s responsibility to check with the local mail office and collect the parcel. Uncollected parcels may be returned to us after a certain period of time. Once the parcel has been safely returned to us we can either resend the parcel to the customer for an additional shipping fee or refund the value of the items. Please note that unfortunately we are unable to refund the postage in such cases.

•Any queries please do not hesitate to contact us: studio@jennirobson.com