Sterling Silver 

In the UK, any piece of sterling silver jewellery that weighs 7.78g or over must be hallmarked. Full details on this can be seen in the leaflet shown in my photos. All my sterling silver jewellery weighs under this so it is not hallmarked.

What is hand stamping?

Hand stamping is when a metal stamp – a letter or a design – is placed on metal and hit with a hammer. The force of this blow leaves a mark in the metal. Each letter or design is added one at a time and lined up by eye.

As all the stamping is done by hand there may be variations in spacing, alignment and depth so any variations should be regarded as characteristics unique to your handcrafted piece.

Gift Wrapping

Items are sent out gift boxed as standard with my precious metal collection but you have gift wrap upgrades available. Make it easy to gift yourself or send direct to the recipient. Choose from:

– Add a gift tag

– Natural gift bag, gift box & tag

– Red gift bag, gift box & tag

– Teal gift bag, gift box & tag

– Christmas bag, gift box & tag

Please note colours/styles of gift boxes, tags & twine can vary depending on current stock

Shipping Countries: United Kingdom (UK)

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Ready to ship in 1-2 weeks

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Shipping Policy

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I aim to dispatch all items within the time frame given on the item and where I can, I will ship the item sooner. However, at busy times eg Christmas, Mother’s Day, I may take the full processing time quoted.

All UK items are posted out within the quoted processing times (shown on purchase) by Royal Mail. Delivery times depend on which service you selected on purchase
2nd &1st class - 1-5 working days
Tracked 48 - 2-3 working days
Tracked 24 - 1-2 working days
Special Next Day Delivery - should be delivered next working day

Choosing a faster delivery service eg Tracked 48 / Tracked 24 / Special Delivery does not alter my processing (making) time of 1-2 weeks; it is just a faster delivery from Royal Mail.

**PLEASE NOTE - at busy times of the year eg Valentines, Mother's/Father's Day/Christmas & during strike action, these times can increase by at least a week or two due to the sheer number of parcels & letters in the postal system**

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Refund Policy

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REFUNDS
Should an item be faulty or damaged please contact me before returning it. Please do not attempt your own repair. I am unable to take responsibility or make refunds on any items that have had repairs attempted on them.

For personalised items no refunds or exchanges can be given unless there has been a seller error (customer errors are not covered), is faulty or delivered damaged. The EU Directive on Consumer Rights June 2014 does not apply to personalised/custom makes.

REFUNDS DUE TO ITEMS NOT RECEIVED
Royal Mail do not consider an item of mail lost until 10 workings days after expected delivery has passed for UK deliveries. Should an item not arrive within this time frame I will then launch an investigation with Royal Mail. A refund will be issued once they confirm the item as lost.

Items not received in the UK should be reported within 30 days of item being sent or else claims cannot be considered.

CANCELLATION
Cancellations are accepted prior to me starting your item. As most of my items are personalised, once I have started making the item, cancellation is no longer possible.

RETURNS & EXCHANGES
You have 14 days from receipt to change your mind and return the item. Returns need to be made within 30 days. Buyers are responsible for paying the return postage costs unless the item is faulty/damaged on receipt. A cancellation form is available for customers use - it is optional. If you require a cancellation form, please request one and I will email it to you.

For personalised items no returns or exchanges can be given unless the item is faulty, or a seller error has been made. The EU Directive on Consumer Rights June 2014 does not apply to personalised or custom makes.

If you want to exchange a non-personalised item please get in touch before returning.

When returning, ensure that the item is packaged well (in the original packaging where possible). I recommend using a Signed For/Tracked method, so that if the item is lost by your postal provider on its return, you can complete an insurance claim to recoup its costs.

RETURN ADDRESS
If we have agreed a return between us, please send to

Jill Unthank

1 Harpe Close

Pinchbeck

Spalding

Lincs

PE11 3RX

GDPR POLICY
INFORMATION I COLLECT
To fulfil your order, you must provide me with certain information (which you authorised The British Craft House (referred to as TBCH below) to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

WHY I NEED YOU INFORMATION AND HOW I USE IT
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the TBCH Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the TBCH Seller Policy and Terms of Use.

INFORMATION SHARING AND DISCLOSURE
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• TBCH. I share information with TBCH as necessary to provide you my services and comply with my obligations under both the TBCH Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

DATA RETENTION
I retain your personal information only for as long as necessary to provide you with my services. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for up to five years or longer if required for tax purposes.

TRANSFERS OF PERSONAL INFORMATION OUTSIDE THE EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

YOUR RIGHTS
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

HOW TO CONTACT ME
For purposes of EU data protection law, I, Jill Unthank trading as jcudesigns, am the data controller of your personal information. If you have any questions or concerns, you may contact me at unthankhome@yahoo.co.uk