This listing is for custom made, bespoke jewellery that has been previously discussed with me via messages only.

I work in recycled sterling silver, brass, and copper, and specialise in keepsake jewellery such as ashes into silver, copper, brass or various mementos into resin settings on items of jewellery. Resin settings with or without mementos are available in a range of 36 colours, which are shown in the second photo.

I will add the cost of the item discussed to this listing and then you will be able to purchase your order through here.

All custom made pieces are regrettably non refundable or exchangeable.

For any questions, please do not hesitate to ask, and please do have a look at my three ranges in case there is a piece you find and love, or to get ideas for a bespoke piece.

My ranges:

Natural World

Supernatural Realms

Sterling Ash Designs (keepsakes)

Cassie x

Arcane Nature

Shipping Countries: United Kingdom (UK)

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Shipping Policy

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Once I receive your order, I will begin processing it. The processing time, which varies by range, is noted below. If you order multiple items, they will ship together based on the longest processing time. While I aim to complete and ship orders quickly, please be aware that during busy times I may need the full processing time listed. I try my utmost to adhere to all these process times but there may be an exception at busy periods. If this is the case I will email you in advance. If you have any questions or a specific deadline, please contact me before making a purchase.

PROCESS TIMES

1-5 Days for all Natural World and Supernatural Realms ranges.
1-6 Weeks for Sterling Ash Designs keepsake jewellery and commission pieces.

DELIVERY

All items sent within the UK over £20.50 are free delivery via Royal mail 48hr tracked with upgrades available. Items under £20.50 UK will be sent 2nd class, also for free.

All International orders are sent via Royal Mail tracked and signed, charges apply, please see listings for further details. [Unfortunately I can take no responsibility for any custom fees incurred.]
Only two jewellery gift boxes fit per single delivery. So, if you are requiring more boxes then please be aware you will need to pay for additional postal charges, if you are upgrading your postage or purchasing from outside the UK. Please ask if unsure.

ACCOUNT DETAILS

All items are sent to the address provided on your account, so please be sure to check this before ordering as I cannot issue any refunds for items not delivered or lost due to incorrect addresses.

PACKAGING

All items are sent in a large post/letter-box-compatible size cardboard box with tissue paper, jewellery care cards, and a complimentary silver polishing cloth. Sterling Ash Designs range items are packaged in a beautiful keepsake-branded pouch and ribbon. Whilst items from the Natural World and Supernatural Realms ranges arrive in Arcane Nature branded jewellery pouches or jewellery boxes with foam inserts, depending on the item type. I ensure all items from all ranges are presented as a loving gift, whether for yourself, or whether you are purchasing as a gift for another. No plastic packaging will be added to your order.

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Refund Policy

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**Please understand that unless damaged or faulty, I am legally not obliged to accept returns for personalised orders when the item cannot be resold. This includes the whole range of Sterling Ash Designs, commissions, and some other personalised items in the other ranges**

CONDITIONS OF DAMAGED OR FAULTY RETURNS

If your order's packaging is visibly damaged due to postal mishandling, please take clear photos of the damage before opening the package. After opening, take additional photos of any damage to your order. This will help me file a claim. If you believe your item is faulty, please contact me with clear photographs of the issue.

For any damage or faults please email me at: arcane_nature@outlook.com
Returns must be within 14 days of delivery. If a return is necessary, the postal cost for damaged or faulty items will be refunded via PayPal using your email address. Please retain your postal receipt and proof of postage.

CONDITIONS OF NON FAULTY RETURNS

Return Postage Costs:
Buyers are responsible for return postage costs unless the item is damaged or faulty (see above) and they are returned within 14 days of receiving them. A tracked service is recommended.

Item Condition:
Ensure the item is returned unworn and in its original condition, including original undamaged packaging. Buyers are responsible for any loss in value.

International Returns:
Clearly mark ‘RETURNED GOODS’ on the outside of the envelope. THIS IS IMPORTANT TO HELP REDUCE THE RISK OF CUSTOM FEES.

Proof of Postage:
Obtain proof of postage from your Post Office.

Return Documentation:
Include a note with your contact and order details. Ensure the return is sent within 14 days from the date of receiving your delivery. For my full address please email me at:
arcane_nature@outlook.com

Once I receive your return, I will process your refund via Stripe to the debit/credit card used for the purchase.

**Weather Conditions**
Severe weather may affect delivery times.

All efforts are made to meet delivery expectations, but understanding is appreciated in exceptional circumstances.

If you need any help at all, please don't hesitate to contact me.

Cassie x