My shop has all original embroidered designs, drawn and created entirely by me, Pauline Thomas from my GOLD Embroidered Collection. All my designs tell a story within their stitches as a form of textile art. I love to use the highlights of the metallic threads to suggest a three dimensional aspect to flora and fauna that I love to embroider, which has become the hall mark of what I do.

I have used a voile fabric and rich metallic threads, so colours and fabrics may vary slightly from the photos, rarely are any two exactly the same so please expect some slight variations, which adds to their charm and collectability.

Your order is posted Ist class Royal Mail to be delivered by your postman.

Please allow up to 5-10 working days for backordered items as indicated in your order when I am out of stock,  to be made specially for you and  dispatched.

This design features on other things that I make too, so take a look at some of the other items in my British Craft House shop.

Please allow backordered items currently out of  stock to take 1-2 weeks to  dispatch, your order will  indicate if it is a backorder and I will my best to make more as quickly as I can. Please note that colours and materials  may vary slightly from the illustrations.

Shipping Countries: United Kingdom (UK)

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Ready to ship in 3-5 business days from United Kingdom (UK)

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Shipping Policy

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Pauline's usual dispatch times will be 3-5 working days from date of order. Backorders will require longer to create and make, please allow 10-14 working days as indicated in the listing info, mixed orders of stock and backorders will take the longer timescale.
Once dispatched, by 1st class post, please allow reasonable times in the post if you are wanting something delivered by a specific date or event.
As standard, my items are wrapped in a nice clear bag and closed with a label, then further wrapped in tissue, and mailed in strong recycled or recyclable packaging and sent by Royal Mail to be delivered by your postman.
I cannot be held responsible for delivery delays after orders have been dispatched and left my hands, or when incorrect or incomplete addresses are supplied by the buyer, nor for any customs delays or taxes. 

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Refund Policy

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Please see The British Craft House's Refund policy

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns or refund requests for:
Custom or personalised orders
Perishable products (like food or flowers)
Digital downloads
Intimate items (for health/hygiene reasons)
Discounted / reduced Items on sale.

Please see The British Craft House's Returns policy
Cancellations, Returns and Refunds.

In the unfortunate event that your order does not meet your expectations, buyers are responsible for return postage costs to me the seller. If the item is not returned in its original condition, the buyer is responsible for any loss in value. I will only accept returns within 14 days of receipt, unless proved faulty.
The buyer is responsible for returning the goods with the appropriate postage applied in the original packaging with labels intact, items unused and unworn, to the return address as indicated by me the seller. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please clearly mark on the outside of the parcel 'RETURNS' ( to avoid any unwelcome customs charges that no one wants) Please also obtain a proof of posting from your post office.  
If you are unlucky to receive the goods clearly damaged on receipt, please send me photos of the packaging before opening further and also of any damage sustained on the contents as a result within 5 days of receipt, I can then place a claim with Royal Mail and set the ball rolling for an appropriate replacement or refund.
I cannot be held responsible for postal delays or hold ups in customs resulting in delays or additional charges, nor unreasonable expectations of worldwide delivery times by the buyer, once it has been dispatched and left my hands.