Handmade wooden hanging heart decoration decoupaged with a butterfly and lavender design and finished with a natural twine hanger. Approx 10cm x 12cm.

It would make the perfect gift for someone special or just a treat for yourself.

Each heart is unique so design placement may be slightly different to the one in the photo.

Finished and sealed with a matte sealant for protection.

Every  heart is presented in a white organza bag.

If this is a gift that you would like sent directly to the recipient there is an option to add gift wrap and a gift tag.

Postage is charged as Royal Mail 1st class. Please see details below for more information

Normally dispatched within 3 working days when in stock, but please allow up to 2 weeks for back ordered items that are currently out of stock to be made especially for you and dispatched. I will do my best to send your order out to you as quickly as I can but without compromising quality.

Shipping Countries: United Kingdom (UK)

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Ready to ship in 3-5 business days

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Shipping Policy

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Postage is charged as Royal Mail 1st class. Please see details below for more information

Normally dispatched within 3 working days when in stock, but please allow up to 2 weeks for back ordered items that are currently out of stock to be made especially for you and dispatched. I will do my best to send your order out to you as quickly as I can but without compromising quality.

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Refund Policy

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If you change your mind or there is a problem, and would like to return your order, please contact me within 14 days of receipt. Your order must be returned to me within 30 days to
50 Dale Valley Road
Shirley
Southampton
SO16 6QR

Please also see The British Craft House Returns Policy

GDPR POLICY:
The personal data I collect in order to fulfill your order is:
Customer’s name
Customer’s postal address
Customer’s email
Customer’s username on TBCH
Recipient’s name (if applicable)
Recipient’s postal address (if applicable)
All personal data I store is secure.
Under GDPR I ensure that all information supplied is kept safe and is only accessible by me and is password protected
I will only use personal data for the specific purpose I have collected it for.
In the case of a purchase, i.e. delivering the item(s), emailing confirmation of the order, emailing the customer with delivery details for that order, and storing for my financial records, I will not use the personal data I have gained from your order for any other purpose. I will not add customer details to any mailing lists or use that data to contact you about anything unrelated to a particular purchase.
I will delete your personal data if requested.
An important part of GDPR is the right to erasure. The right to erasure is also known as ‘the right to be forgotten’. Individuals can make a request for erasure verbally or in writing. I have one month to respond to a request. I will delete your data from all my records as well as any third-party service providers, such as my email service.

Sincerely Lois Privacy notice (27th October 2023)

Sincerely Lois is committed to safeguarding the privacy of our online store visitors and service users – please read the following to understand our use of your personal data. This notice applies where we are acting as a data controller with respect to the personal data of our service users. Sincerely Lois is owned and operated by Karen Cousens. Our principal place of business is at 50 Dale Valley Road, Shirley, Southampton, SO16 6QR, UK. You can contact us by post to the postal address given above or by email sincerelyloiscrafts@outlook.com

In this policy, "we", "us" and "our" refer to Sincerely Lois. In this policy “online stores” refer to our British Craft House store, Facebook and any other online stores where we sell our goods. This document was created using a template from SEQ Legal (https://seqlegal.com)

What information do we collect about you and how will use it?
The personal data collected and used by us is mainly supplied by you, the service user, and will vary according to the reason contact was made. The personal information may be name, address, email address, phone number, information for publication (ie review), information contained in correspondence exchange (eg info relating to intended recipient of purchase) or transactional information. Other information is gathered while visiting our online stores including referral source, geographical location and page views.

In general terms, and depending on why you have contacted us, this information may be used
to contact you by email, post or phone
to send you our newsletter via MailChimp (by consent which can be withdrawn at any time)
to fulfil your order, to settle disputes, or to provide customer support;
to process financial transactions
to maintain our records in accordance with legal and regulatory obligations, obtaining or maintaining insurance coverage or professional advice
as necessary for the purpose of my legitimate interests, if those legitimate interests are not - overridden by your rights or interests. such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the British Craft House Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the British Craft House Seller Policy and Terms of Use.

Who might we share your data with?
We will not sell your data to any third party. We may disclose personal data to our subcontractors, our insurers and/or professional advisers insofar as reasonably necessary for fulfilling the contract or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

Financial transactions relating to our online stores and our services may be handled by our payment services provider Stripe, Paypal or Izettle. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

International transfers of your personal data
Sincerely Lois is based in the UK. There may be some circumstances where your personal data may be transferred to third-party hosting services in countries outside the European Economic Area (EEA) but will be protected by appropriate safeguards. For example, transfers to USA will be protected by EU-US Privacy Shield Framework and the Swiss-US Privacy Shield. You acknowledge that personal data that you submit for publication may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

USA based third parties privacy policies:
Mailchimp (USA) https://mailchimp.com/legal/privacy/?_ga=2.255445632.968898876.1526308221-49245710.1516710185
Google https: https://policies.google.com/privacy/update?hl=en&gl=uk
Facebook, Instagram and Messenger https://www.facebook.com/about/privacy/update
Twitter https://twitter.com/en/privacy#update
Stripe https://stripe.com/gb/privacy
Europe based third parties (outside of UK) privacy policies:
Paypal (Europe) https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev
Izettle https://www.izettle.com/gb/privacy-policy

How long do we keep hold of your data?
Personal data that we process for any enquiry or transactional purpose shall not be kept for longer than is necessary for that purpose. Personal data will be retained for a minimum of one year following initial contact and for a maximum period of seven years following transactions. Records held for newsletter mailings will be reviewed every two years. In addition we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject,

Your rights
To access - You have the right to request a copy of the personal information we hold about you in a Subject Access Request. To do this, simply write to Sincerely Lois at the address at the top of the Privacy Notice. We will confirm your identity (by having sight of a driving licence or passport) to confirm your identity before providing you with details of any personal information we may hold about you.
Correcting your information – please let us know if any of your information is incorrect
To be forgotten – you have the right to ask for your personal data to be erased from our records in certain circumstances. They include if you consider we no longer need the information, you withdraw your consent, our processing is contrary to law or our legal obligations
To restrict processing – in certain circumstances you may wish to restrict our processing of your information: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
To object – if you object to us processing the personal information we will cease to do so unless there are overriding legitimate grounds to continue. You have the right at any time to require us to stop using your information for direct marketing purposes.
Data portability - the right to receive personal data you have provided to in a structured, commonly used and machine readable format. You can also have your personal data transmitted from one controller to another controller.
Right to complain – If you have any concerns about our use of your information please contact us in writing (details at the top of the Privacy Notice). You can also contact the Information Commissioner’s Office ico.org.uk
Withdraw consent - if the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

Security
We take the security of your data seriously. We put in place reasonable security measures to protect against any unauthorised access or damage to, or disclosure or loss of, your information. Our computer and phone is password protected and paperwork is kept in a locked filing cabinet at our home address which has no public access.

Cookies
We use a number of service providers who may use cookies to enable proper administration of our business OR the performance of a contract. Blocking all cookies will have a negative impact upon the usability of many websites.
You can view the cookie policy of these service providers at the links below:
Facebook - https://www.facebook.com/policies/cookies
The British Craft House - https://thebritishcrafthouse.co.uk/wp-content/uploads/2023/01/20220920-Privacy-Document-1-1.pdf
Mailchimp - https://mailchimp.com/legal/cookies/?_ga=2.225018514.968898876.1526308221-49245710.1516710185
Google - https://policies.google.com/technologies/cookies?hl=en&gl=uk
Stripe - https://stripe.com/gb/legal/cookies-policy
Paypal - https://www.paypal.com/uk/webapps/mpp/ua/cookie-full

Changes to our privacy notice
We may update this notice from time to time by publishing a new version. You should check the link occasionally to ensure you are happy with any changes to this policy. We may notify you of any major changes to this policy by email. This privacy notice was last updated 27th October 2023