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Twist My Picture

Shipping Policy

Please see The British Craft House's Shipping policy

Please note that I try to be as green as possible and usually reuse boxes where possible - however during the Covid Pandemic all packaging is brand new.

Covid - please note that ALL items may take up to 2 weeks to post out at this current time, although are usually sent out much sooner. Please also be aware that Royal Mail may also be experiencing delays at this time which is out of my control.

I aim to dispatch non-customised products within 1-3 working days and ship via Royal Mail. I always try to notify customers once their order has been dispatched and provide tracking numbers where applicable.

Customised products should be ready to dispatch within 5-7 days after all relevant information has been provided. However if you find yourself in a bit of a bind please message me before you place an order. If it is possible, I will attempt to have your order dispatched sooner.

Privacy Policy

Please find our privacy policy here

Refund Policy

Please see The British Craft House's Refund policy 

Personalised orders can not be refunded unless faulty.

Cancellation / Return / Exchange Policy

Please see The British Craft House's Returns policy

Personalised orders can not be cancelled/returned or exchanged unless faulty.

If you wish to cancel an order please contact me as soon as possible. View our policies here

Please return items to Twist My Picture
12 Gilmours Place, Larbert, FK5 4XL