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5 out of 5

The Twisted Felter

Shipping Policy

My Shipping Policy

Shipping is currently set for the UK only and I will do my best to post out the same or next day. With the exception of jewellery (*please see below), items will be sent via Royal Mail parcel post and packed securely in a gift box which is recyclable and biodegradable and then this will be further protected with re-purposed packaging. The environment is important to me and I will always try and recycle/ re-use outer packaging so whilst your parcel may not be brand new, your item will be wrapped beautifully and safely nestled inside. If you have any requests or concerns regarding this please do contact me. *Jewellery will be gift wrapped in paper and protected in a Jiffy bag or similar.
Thankyou.
If you would like an item posted to a different country please contact me via the 'Ask A Question' button to discuss your requirements.


Refund Policy

Please see The British Craft House's Refund policy

Cancellation / Return / Exchange Policy

Please do contact me if you have any concerns or questions regarding your purchase and I will try and resolve it quickly and efficiently as I very much want you to be happy with your item. Thankyou.

Please see The British Craft House's Returns policy