Please see The British Craft House's shipping policy
Any customs or taxes to be paid on receipt of your package are the responsibility of the buyer
All items are dispatched within 1-3 business days unless otherwise stated on the listing
I aim to deliver most items within 3-5 business days within the UK, 5-7 Business days for Europe & 7-14 Business days for the USA. Shipping in the UK is by Royal Mail Second Class Tracked & Signed for and Europe and the US Royal Mail International Standard Delivery.
When you place an order from me, I will receive your name, delivery address and email address I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button via this site I will receive your username
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact TBCH direct
Please see The British Craft House's Refund policy
If you're not 100% satisfied with your purchase you can return it within 30 days of purchase for a full refund (excluding return postage) or exchange providing the item is in perfect condition.Please contact me within 14 days of receiving your item if you wish to action a refund
Items that arrive damaged will be replaced or refunded on receipt of proof of damage or return.
Cancellation / Return / Exchange Policy
Please see The British Craft House's Returns policy
If for any reason you are not 100% happy or not completely satisfied with your purchase or even if you simply change your mind, I am happy to arrange a refund or exchange for you.
To return an item, I ask that you please notify me within 14 days from the date of sale. Items should be returned within 30 days. Return address is Sixpenny Studio South Logan Farm Catrine Ayrshire Ka5 6nh . To be eligible for a full refund, the item must be returned in the original packaging, unused and in the same condition that you received it.
The buyer is responsible for the return postage costs and I recommend you obtain a proof of postage (at the very least) or choose a tracked/signed for option for your peace of mind as I cannot be held responsible for items that may get lost in transit on their return to me.