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Simply Silks

Shipping Policy

Please see The British Craft House's Shipping policy

I aim to post all orders out within 1-3 working days.  If for any reason there will be a delay I will let you know.

All UK orders are posted 1st Class Royal Mail and usually take 1-2 days.

International orders are posted International Standard Delivery Royal Mail which take 7-10 days depending on the country.

Taxes and import duties may apply depending on your location.  Please note that buyers are responsible for any taxes and import duties which may be applicable.

Refund Policy

Please see The British Craft House's Refund policy

Should you be unhappy with an item you are eligible to a refund on returning the item (this is excluding the shipping costs).  

You must contact me within 14 days of receiving the items if you wish to request a refund.  The items must be returned in their original condition and unworn.  When returning an item you must pay the cost of the postage.

Should an item be damaged or lost in the post please contact me to discuss a refund or replacement.

Cancellation / Return / Exchange Policy

Please see The British Craft House's Returns policy

If you change your mind you have the right to cancel an order up to 14 days from receipt of the items.

If you wish to cancel an order please get in touch with me within this 14 day period and I will process a refund (excluding shipping costs) on receiving the returned items.  The items must be returned unworn and in their original condition.  You will need to pay for the postage of returning the items.


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