I use recycled/reclaimed packaging whenever possible – it’s good for the planet and keeps your costs down!
This may include recycled cardboard, bubble wrap, foam, polystyrene and newspaper as well as other reclaimed materials. All materials are clean.
I always pack my ceramics with large amounts of padding to make sure that they reach you in perfect condition.
All items in the shop are in stock and I aim to send them out within 1 working day of receiving your order. If this is not possible for any reason I will contact you by email to update you.
You have the choice of 1st or 2nd class Royal Mail post or Hermes couriers, which you can select during the checkout process. I ship within the United Kingdom only .
Also please see The British Craft House's shipping policy
When you place an order with me I receive your name, your postal address, your email address, your customer username on British Craft House, the recipient’s name (if applicable) and the recipient’s postal address (if applicable). I only use this information to process your order, to ship your purchase or to answer any questions that you may have.
I will only share this information under very specific circumstances:
- with postal services or couriers in order to ship your purchase
- to comply with the legal or tax requirements
I will never share your information with any other third party, marketing company or mailing list nor will I contact you other than about your purchase.
I keep your details only in order to process your purchase, and all such information is held securely.
You have the right to know what data I hold about you and to ask for that data to be changed or deleted. You also have the right to complain to the ICO (Information Commissioner's Office) - https://ico.org.uk/ - if you are unhappy with how I manage your data.
I am proud to make my ceramics to the highest standards and have described them as accurately as possible on this website. If your purchase does not meet or exceed your expectations, please contact me directly to talk about it.
If you are not completely satisfied with your purchase or if you have changed your mind, I will offer a refund if you return the item to me within 14 days of receipt. The item must be returned in an unused condition, be in its original padding & packaging and return postage costs be paid by you.
If you return your purchase because it has been damaged on its way to you, I will refund the cost of return postage. I regret that I cannot offer refunds on bespoke or customised/personalised items unless they are damaged in transit.
Also please see The British Craft House's Refund policy
Cancellation / Return / Exchange Policy
If you want to cancel your order, you must do this before your purchase has been shipped.
If you wish to return your purchase because you are not completely satisfied or if you have changed your mind, I will offer a full refund if it is returned to me within 14 days of receipt. Your purchase must be returned in an unused condition and in its original padding and packaging. If your purchase is undamaged, return postage is your responsibility. I regret that I cannot offer refunds on personalised items unless they are damaged in transit.
If your purchase is damaged when you receive it, I am happy to refund your postage costs as well.
If you need to return your purchase, please contact me directly for the return address; this will also be included with the documents in your delivered package.
Also please see The British Craft House's Returns policy