Please see The British Craft Houses shipping policy
Your items will usually be dispatched to you within 2 working days of the date ordered. Delivery times stated are estimates only and delivery timing is not the essence of the contract between us and you.
First class postage for UK deliveries is included. Signed for and International Tracked delivery will be charged at checkout.
Please note for international orders you may incur import taxes, duties, customs charges. These are not collected from you beforehand and you, as the buyer, will be liable for these costs on delivery if they apply.
Due to packaging regulations in Germany we regret we are unable to deliver to Germany currently.
Please see The British Craft Houses Refund policy
We encourage you to return any item with which you are not perfectly happy, or which is not as you expected, or if you have simply changed your mind about it. Just email us or use the contact form to let us know and return it within 14 days of receipt.
We regret that earrings are excluded from the refund policy due to hygiene reasons unless faulty.
You may cancel your order for a full refund up to the point of dispatch.
After dispatch, returning any item will be taken as notice of cancellation of your order (or relevant part of your order). Return address Photofinish Jewellery, Flat A, kt6 6np, United Kingdom. On receipt of the returned goods we will provide you with a full refund of the amount paid for the goods (but not any delivery and/or postage) or, if you prefer, an exchange for the same or alternative products to the same value. Items must be returned in an undamaged condition.
You are responsible for arranging returns and we suggest you use Royal Mail's recorded delivery service via your local Post Office, always retaining proof of postage. We cannot accept responsibility for parcels lost in transit. We will only refund or provide an exchange for the costs of postage where the item returned is faulty.
Cancellation / Return / Exchange Policy
Please see The British Craft Houses Returns policy
Your interactions with Photofinish Jewellery are governed by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
The general Terms & Conditions below set out the respective obligations of Photofinish Jewellery ("us") and the customer ("you") when you place an order with us. Our website and these Terms & Conditions have been designed for use within the United Kingdom and under UK law. By placing an order you are agreeing to accept these Terms & Conditions. Your statutory rights are not affected whether by this statement or by any of the Terms & Conditions below.
Photofinish Jewellery's total liability for any claim howsoever arising shall not exceed the price of the goods supplied by us to you, together with any postage costs incurred. Photofinish Jewellery shall not be liable for any indirect, special or consequential loss whether this arises from a breach of duty in contract or in any other way.
Product Descriptions & Images
Every care has been taken to describe and portray items accurately using current technology, but slight variations in actual products may occur.
All photographs used on our website and designs are created by us or our suppliers. As such they are protected by copyright which restricts any third party reproduction without prior written permission.
If you don't love our jewellery as much as we do we will give you your money back!
We are so confidant about the quality of our jewellery that we offer a simple replacement or refund guarantee. If you are not completely satisfied with anything you buy from us, for whatever reason, simply return it within 14 days of receipt and we will replace the item(s) in question or give you a refund if you prefer. See the Returns Policy above for full details.
Photofinish Jewellery is committed to ensuring that your privacy is protected. Should we ask you to provide information by which you can be identified when using this website you can be assured that it will only be used in accordance with this privacy statement.
What we collect
When you conduct a transaction on this website, as part of the process, we collect personal information you give us such as your name, address and email address.
We receive, collect and store any information you enter on this website or provide us in any other way.
We also collect personally identifiable information (including name, email, address, communications) and payment details.
What we do with the information we gather.
We use your information to understand your needs and provide you with a better service, and in particular for:
- processing you order
improving our products and services
to provide customer assistance and technical support
We will not sell, distribute or lease your personal information to third parties.
How we communicate with you
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed. For these purposes we may contact you via email and/or postal mail.
Links to other websites
This website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.