Each item is handmade to order, as such please be aware that shipping times can be up to 6 weeks from the date of order. I will confirm actual lead times with you when an order has been placed and you will receive updates when your item is ready for dispatch and when it has been posted.
Items are posted either first class, second class, first class signed for or second class signed for; depending on the value to the order. Available shipping options will be shown at checkout.
As glass is a fragile medium I always make sure that items are well packaged and I haven't had any breakages en-route so far.
Please note that currently I only ship to the United Kingdom.
If for any reason you are not completely happy with your order, please get in touch with me within 14 days of receiving your order. Please ensure that the order is returned within 30 days of receipt,; in it's original condition and packaging to be eligible for a full refund. Refunds will be issued within 14 days of return.
For any items that have been damaged in transit, please note that I may request photographs of the damage including packaging. Please note this will not affect your right to a full refund.
Please note that any customised or commissioned items are exempt from the refunds policy unless damaged/faulty.
If you need to return an item my postal address is:Susannah MillerBryn Celyn,Wrexham Road,Brynteg,Wrexham.LL11 6LD.
Please be aware that cancellations will only be accepted before an order is shipped.
If you need to return or exchange an item, please contact me within 14 days of receipt to arrange. Unwanted items must be returned within 30 days of receipt and the buyer must cover the cost of returning any unwanted item(s).
I am Susannah Miller, owner of Millerman Glass. I am the person responsible for the protection and control of your personal data in relation to my business.
When you place an order, I will be sent your username, name, address (recipient/delivery address if different) along with your email address from The British Craft House.
These details will be used in order to fulfil your order; be that by sending progress updates, responding to queries and shipping your order. I will only share and use your data to process your order and to comply with the law. Your data will not be passed onto third parties for marketing or other purposes, nor will it be used for marketing purposes by myself unless you have explicitly consented to being added to a mailing list.
In the processing of your order, it may be necessary for me to share your data as follows;
I will only retain your data for the time required to process your order and complete my tax returns.
Your data is held securely and accessed via my personal password protected device(s).
Under the GDPR regulations, you have the right to know what personal information I hold about you, request it be updated if incorrect, or deleted at your request. If you need to get in contact with me for any of these reasons, you can do so by emailing; email@example.com or using the contact button on my shop.
If you have any concerns over how I handle your personal data, you have the right to complain to the ICO.
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