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5 out of 5

Max Pring Jewellery

Shipping Policy

Ready to ship orders are processed and posted via Royal Mail within 1-3 business days. Made to order items will take between 5-7 business days for making, processing and posting. All items, will be gift boxed  in my own hand crafted boxes or decorated with my own unique embellishments, I aim for all my packaging and gift boxes to be plastic free and made from recyclable materials.

Please also see The British Craft Houses shipping policy

All UK orders are freepost with items valued under £20 being sent 1st Class Standard Mail. Items valued £21-£50 are sent 1st Class Recorded Delivery (signed for) and items valued £51 and over are sent Royal Mail Special Delivery. 

Outside of UK items are all sent International Tracked (not signed) and take between 5-7 Business Days to arrive. Please note for International orders you may incur import taxes, duties, customs changes these are not collected from you beforehand and you, as the buyer, will be liable for these costs on delivery.  

Orders are not posted out on weekends or holidays.

Privacy Policy

GDPR

Please also see The British Craft Houses Privacy Policy

Refund Policy

All UK transactions will comply the Consumer Contracts Regulations. Refunds will be made back to the original debit or credit card the purchase was made on.

Please also see The British Craft Houses Refund policy


Cancellation / Return / Exchange Policy

All UK transactions are covered under the Consumer Contracts Regulations. If you are not entirely happy with your item I am happy to accept returns or exchanges, cancellation may only be made if the item has not been shipped or made in the case of personalised items.

To return your item, please notify me within 14 days from the date you received your item. Items must be returned within 30 days. To be eligible for a full refund, unless item is received faulty or damaged, your item must be unused and in the same condition that you received it and in its original packaging. 

You as the buyer are responsible for return postage unless item arrives damaged or is faulty.

Please note - Personalised and custom made (to your specification) items are non-returnable, unless faulty or damaged.

Business Address: 4 Crawford Close, Gwaun Miskin CF38 2SD

Please also see The British Craft Houses Returns policy