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5 out of 5

LouLou & Reg

Shipping Policy

Please see The British Craft House's shipping policy

Delivery within the UK is FREE and sent via Royal Mail.

All of my items are carefully gift wrapped and packaged with the aim of you receiving your order in a perfect condition which you should expect.  Once completed and dispatched, your order will be sent via Royal Mail Second Class Post and will therefore take between 2-3 working days.

Should you not receive your order within 5 working days, please contact me and I will investigate any missing items.


Refund Policy

Please see The British Craft House's Refund policy

I strive to offer the best Customer Service I possibly can and I therefore hope that you will never need to return an item but in the unlikely event that there was a problem when you receive your item i.e damaged or faulty, please contact me where I will endeavour to rectify any issues. Unfortunately due to the nature of personalised items being personal, I cannot accept returns of these accept where damaged or faulty upon receipt.

The address for any returns is: 74 Hobb Lane, Hedge End, Southampton, SO30 0GP

Cancellation / Return / Exchange Policy

Please see The British Craft House's Returns policy

All items are made to order with a 1-2 week lead time.  If you change your mind and would like to cancel your order, please contact me and where possible, I will cease creating your order.  Any personalised items, once started, are unfortunately unable to be cancelled  or returned.