5 out of 5

Little Window Workshop

Shipping Policy

Please see The British Craft House's Shipping policy

I aim to ship items within 3 to 5 womrking days. All items are sent via royal mail 1st class post, standard or signed for if requested.
For international orders Royal Mail will be used.
Please allow 7 days for your order to arrive.
I aim to post custom orders in approximately 2-3 weeks, this may vary depending on each individual order.
If you have any queries regarding your order please do not hesitate to contact me

Refund Policy

  1. Please see The British Craft House's Refund policy 

Personalised orders can not be refunded unless faulty.

I want you to be happy with your purchase.
If for any reason you are not completely satisfied with your purchase, please get in touch with me to resolve any issues within 7 days of delivery. Ordinarily refunds will not be given unless item/s are faulty.

Orders should be returned within 30 days in it's original condition and packaging to be eligable for a full refund (you as buyer are responsible for return costs)
For items damaged in transit I may request photographs of the damage including packaging. In this instance I would ordinarily send out a replacement however, this does not affect your rights to a full refund.

Cancellation / Return / Exchange Policy

Please see The British Craft House's Returns policy

Personalised orders can not be cancelled/returned or exchanged unless faulty.

Please do not hesitate to contact me if you have any issues regarding a personalised order.

The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:

 With delivery companies to fulfil your orders

• To comply with legal or tax obligations.

I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.

If you have any concerns about your personal data, please contact TBCH direct