Please see The British Craft House's Shipping policy
I aim to ship items within 3 to 5 womrking days. All items are sent via royal mail 1st class post, standard or signed for if requested.
For international orders Royal Mail will be used.
Please allow 7 days for your order to arrive.
I aim to post custom orders in approximately 2-3 weeks, this may vary depending on each individual order.
If you have any queries regarding your order please do not hesitate to contact me
- Please see The British Craft House's Refund policy
Personalised orders can not be refunded unless faulty.
I want you to be happy with your purchase.
If for any reason you are not completely satisfied with your purchase, please get in touch with me to resolve any issues within 7 days of delivery. Ordinarily refunds will not be given unless item/s are faulty.
Orders should be returned within 30 days in it's original condition and packaging to be eligable for a full refund (you as buyer are responsible for return costs)
For items damaged in transit I may request photographs of the damage including packaging. In this instance I would ordinarily send out a replacement however, this does not affect your rights to a full refund.
Cancellation / Return / Exchange Policy
Please see The British Craft House's Returns policy
Personalised orders can not be cancelled/returned or exchanged unless faulty.
Please do not hesitate to contact me if you have any issues regarding a personalised order.