Please see The British Craft House's Shipping policy
A single item parcel will usually be 1 to 2 kg in weight when boxed up. Some smaller size deliveries will often come with free shipping, just look for details in the shop listing. Your ceramics will be packaged very carefully and marked "fragile" so should arrive in perfect condition. I use HERMES as a national carrier or Royal mail tracked in order to get the best shipping price for you. Shipping will usually take 2-4 days but is not guaranteed at peak times.
If you would like a different/faster service please contact me to arrange a quote.
If you wish to collect in person from the studio any shipping you have paid can be refunded.
I Libby Daniels am the data-controller of your personal information as it relates to my shop Little Green Studio on The British Craft House.
When you place an order from me, I will receive your name, delivery address, telephone number and email address from The British Craft House in order to process your order. I will only use these details to process and deliver your order or to deal with any queries you have related to that order
The only circumstances in which I will share your data are in processing your The British Craft House order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With The British Craft House to comply with my obligations.
• With mail delivery companies or couriers in order to fulfill your order.
• To comply with any legal or tax obligations that I have.
I will only retain your details for as long as necessary and in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time, I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
Please see The British Craft House's Refund policy
Personalised orders can not be refunded unless faulty.
I hope that you will love the ceramics that you have chosen. If for any reason you are not happy with your purchase please contact Libby at Little Green Studio to arrange an exchange or a refund.
Cancellation / Return / Exchange Policy
Please see The British Craft House's Returns policy
Personalised orders can not be cancelled/returned or exchanged unless faulty.
If you would like to request a refund or exchange please message the seller.
In the case of a refund or exchange needing to be issued for reasons other than faulty goods, any return postage cost is to be paid by the buyer.
Little Green Studio, Holly House, Moorfield, Haslemere, Surrey GU27 3SH