Shipping times and prices are specific to individual items and will be stated for each in the listing details. Bespoke commissions may have different timescales which will be discussed and agreed with the customer before any work begins.
UK DELIVERY: Items will be sent Royal Mail First Class unless otherwise requested by the customer.
EUROPEAN DELIVERY: Due to Brexit confusion I am sadly currently unable to ship to Europe. I hope to do so again soon.
INTERNATIONAL DELIVERY: I am currently unable to ship to the US and Canada
Please also see The British Craft House's Shipping policy
Personal information I collect
To fulfil your order, you must provide me with certain information (which you authorised TBCH to provide), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly, either via a TBCH enquiry or via my business email address.
Why I need your information and how I use it
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for a mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies – for example, Royal Mail. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. These rights are described below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Gillian Brydon, am the data controller of your personal information. If you have any questions or concerns, you may contact me at [email protected]
I would expect for your buying journey to be seamless, from your arrival at the website to your purchased goods arriving at your door.
In the extremely rare event of goods not being delivered, please let me know immediately either through The British Craft House website or by emailing me directly at [email protected]. If you have a tracking number then check this to see if your parcel has been delayed or lost by the Post Office.
Should there be an instance where you need to cancel the order, please do so within 24 hours of placing it and you can request a refund by using the ‘Ask a Question’ button in our shop.
Please note I am unable to accept returns for personalised items unless the item is faulty.
Please let me know of your intention to return an item within 14 days of receiving it and I will provide the necessary return details.
Shipping costs cannot be refunded unless an item is faulty
Please also see The British Craft House's Refund policy
Cancellation / Return / Exchange Policy
Return of faulty goods.
You have a right to return goods if they develop a fault up to six months after receipt of the goods. Depending upon the circumstances, you may be entitled to a repair, replacement or a full or partial refund. Please use the “contact” button in our shop to discuss.
If the item has been posted but is lost in transit, you are entitled to a refund or re-delivery of the same item. Please use the “contact” button in our shop to report a lost item.
In the rare event of goods not being delivered please contact us for a refund.
Please also see The British Craft House's Returns policy