My Shipping Policy
I will always do my very best to post out same or next day and post first class. I can generally post every day except Sundays and bank holidays. I post from my local post-office which is very reliable and it is very rare for my packages to go missing. They are very clearly labelled and also have my return address on the outside.
My glass is always very securely packaged to try allow for posties playing football with them at the sorting office so they are well padded out inside and I use tape round the outside, where appropriate, to provide extra bouncability.
I use some rather innovative (!) boxes for packing my smaller pieces of glass. Takeaway / microwave lidded boxes which are incredibly useful as they are air-tight so great for my storage of finished pieces and see-through so I can tell what is inside.
They also, with the addition of a small amount of bubblewrap, provide a very good protective cocoon for the glass in the post.
And an added advantage is that you can reuse the box once you have removed the glass !
Larger pieces which don't fit into my boxes are sent in see-through popper envelopes and are very well padded with bubble, cardboard and bouncy tape.
I always include a suction hook with each piece. These are as strong as I can find but it is a good idea to reseal to the glass every week or so by pressing firmly in the centre.
My packages do not go through the letter box as it is impossible to get them flat enough while protecting with enough padding. If your package has not arrived a couple of days after posting please check to see if it has been left in a secure place somewhere or check with your postie.
I post lower priced individual items standard first class but more expensive items and orders for more than one piece may need to be sent signed for first class to allow cover from Royal Mail in the unlikely event of a problem. The system should charge you the correct postage to allow for that. If it charges you too little then my mistake, my loss. If too much then I will refund you the excess.
I have attempted to set up my postal costs so they calculate an accurate total price even if you order more than one piece. If I find it has overcharged you then I will refund you any postal overcharge.
Product Refund Policy
If you are not entirely happy with your item I am happy to accept returns or exchanges. Cancellation only if the item has not been shipped.
To return your item, please notify me within 14 days from the date you received your item. Items should be returned within 30 days. To be eligible for a full refund, unless item is received faulty or damaged, your item must be in the same condition that you received it and in its original packaging.
I pack my glass with extreme care against postal damage but in the unlikely event that something should arrive damaged I would really appreciate a photo so I can work out how it might have happened. This does not of course affect your right to a refund.
You as the buyer are responsible for return postage unless item arrives damaged or faulty.
I always enclose my full contact and address details with your order. If you do need to return something to me, my postal address is :
1 Abbey Cottages
Tel 01889 502294
Cancellation / Return / Exchange Policy
Please also see The British Craft Houses Returns policy