My Shipping Policy
** Covid-19 update ** I am currently posting quickly, same / next day but may need to change that to be just a couple of times a week as things progress. I have a wonderful small very local post office, which is also well stocked with food, which I can use very safely. Your packages are handled very carefully with scrubbed clean hands and oodles of hand sanitiser.
I always post first class but am currently not using signed for as there is little point... my postie says it makes no difference and they are all doing their very best to get the post to the destination as soon as possible.
If the system charges you for signed for then I will refund the excess when I receive the order.
I will always do my very best to post out same or next day and post first class. I can generally post every day except Sundays and bank holidays. I post from my local post-office which is very reliable and it is very rare for my packages to go missing. They are very clearly labelled and also have my return address on the outside.
My glass is always very securely packaged to try allow for posties playing football with them at the sorting office so they are well padded out inside and I use tape round the outside, where appropriate, to provide extra bouncability.
I use some rather innovative (!) boxes for packing my smaller pieces of glass. Takeaway / microwave lidded boxes which are incredibly useful as they are air-tight so great for my storage of finished pieces and see-through so I can tell what is inside.
They also, with the addition of a small amount of bubblewrap, provide a very good protective cocoon for the glass in the post.
And an added advantage is that you can reuse the box once you have removed the glass !
Larger pieces which don't fit into my boxes are sent in see-through popper envelopes and are very well padded with bubble, cardboard and bouncy tape.
I always include a suction hook with each piece. These are as strong as I can find but it is a good idea to reseal to the glass every week or so by pressing firmly in the centre.
My packages do not go through the letter box as it is impossible to get them flat enough while protecting with enough padding. If your package has not arrived a couple of days after posting please check to see if it has been left in a secure place somewhere or check with your postie.
I post lower priced individual items standard first class but more expensive items and orders for more than one piece may need to be sent signed for first class to allow cover from Royal Mail in the unlikely event of a problem. The system should charge you the correct postage to allow for that. If it charges you too little then my mistake, my loss. If too much then I will refund you the excess.
Yes please. I love to send my glass to a new home and will happily post anywhere that someone wants it. If you try to order and at checkout it will not allow shipping to the country you need please contact me, let me know what it is you are trying to order and I will quickly flick a magic switch to allow the postage to go through.
I have attempted to set up my postal costs so they calculate an accurate total price even if you order more than one piece. If I find it has overcharged you then I will refund you any postal overcharge.
I, Joy Salt, am the data-controller of your personal information as it relates to my shop JOYSOFGLASS on The British Craft House.
When you place an order from me, I will receive your name, delivery address, telephone number and email address from The British Craft House in order to process your order.
I will only use these details to process and deliver your order or to deal with any queries you have related to that order.
The only circumstances in which I will share your data are in processing your TBCH order or complying with the law.
I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent.
The circumstances in which I may share your data are: • With The British Craft House to comply with my obligations. • With mail delivery companies or couriers in order to fulfill your order. • To comply with any legal or tax obligations that I have.
I will only retain your details for as long as necessary and in order to process the transaction and I will securely store any data collected during that period.
I retain personal data related to orders or customer queries for six years. After this time, I will delete your data from my records. You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
Product Refund Policy
If you are not entirely happy with your item I am happy to accept returns or exchanges. Cancellation only if the item has not been shipped.
To return your item, please notify me within 14 days from the date you received your item. Items should be returned within 30 days. To be eligible for a full refund, unless item is received faulty or damaged, your item must be in the same condition that you received it and in its original packaging.
I pack my glass with extreme care against postal damage but in the unlikely event that something should arrive damaged I would really appreciate a photo so I can work out how it might have happened. This does not of course affect your right to a refund.
You as the buyer are responsible for return postage unless item arrives damaged or faulty.
I always enclose my full contact and address details with your order. If you do need to return something to me, my postal address is :
1 Abbey Cottages
Tel 01889 502294
Cancellation / Return / Exchange Policy
Please also see The British Craft Houses Returns policy