Jones and the Star
Shipping Policy
Please see The British Craft House's Shipping policy
I gladly accept returns and exchanges. It is hugely important to me that you are happy with your order. I take great pride in my work and I want you to enjoy it too. If you are not completely satisfied with your order please be sure to...
- Contact me within 3 days of delivery with the reason for return
- Returns must be shipped back within 7 days of delivery and must be in their original condition and packaging, unworn and unused in order to receive a full refund
As a buyer you are responsible for return postage costs; I recommend using a tracked/insured method of return postage. I cannot be responsible for return items lost in the postal system when a tracking method has not been used. As the buyer you are responsible for any loss in value.
Because of the nature of some items, unless they arrive damaged or defective the following items cannot be returned or exchanged: -
- Custom orders
- Items that have been discounted in a sale
- Earrings (health and hygiene reasons)
Postal costs will not be refunded unless an item is faulty
The full postal address for Return purposes is: -
JONES and the Star, 14 Richmond Road, Taunton, Somerset, TA1 1EW
Refund Policy
Please see The British Craft House's Refund policy
I gladly accept returns and exchanges. It is hugely important to me that you are happy with your order. I take great pride in my work and I want you to enjoy it too. If you are not completely satisfied with your order please be sure to...
- Contact me within 3 days of delivery with the reason for return
- Returns must be shipped back within 7 days of delivery and must be in their original condition and packaging, unworn and unused in order to receive a full refund
A buyer is responsible for the return postage costs, I recommend using a tracked/insured method of return postage. I cannot be responsible for return items lost in the postal system when a tracking method has not been used. As the buyer you will be responsible for any loss in value.
Because of the nature of some items, unless they arrive damaged or defective The following items cannot be returned or exchanged:-
- Custom orders
- Items that have been discounted in a sale
- Earrings (health and hygiene reasons)
Postal costs will be refunded if an item is faulty
The full postal address for Return purposes is:-
Jones and the Star, 14 Richmond Road, Taunton, Somerset, TA1 1EW
Cancellation / Return / Exchange Policy
Please see The British Craft House's Returns policy
Returns... You have the right to return goods if they develop a fault up to six months after receipt of goods. Depending on the circumstances, you may be entitled to a replacement or a full or partial refund. Please contact me to discuss and find a solution you are happy with. Postal costs will not be refunded unless an item is faulty.
The full postal address for Return purposes is..
Jones and the Star, 14 Richmond Road, Taunton, Somerset, TA1 1EW