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Jewellery by Camilla

Shipping Policy

Please see The British Craft House's Shipping policy

I will always do my very best to post out same or next day and post first class. I can generally post every day except Sundays and bank holidays.  My packages are very clearly labelled and also have my return address on the outside, with lots of protective covering around the item.  As you appreciate at the moment things are taking longer to arrive, but email me if you haven't received your Jewellery item after a week.

INTERNATIONAL SHIPPING:

Customs: Please be aware that you may be required to pay import duties/ taxes upon delivery according to the laws of your country.  Please therefore check your country’s threshold for paying customs duties prior to purchase.

When marking your item as a gift, although I will ensure that no payment information is packaged inside your order…please understand that, by law, I am unable to mark a customs form as a ‘gift’ and the purchase value must therefore be declared on this form which is clearly visible on the outside of the package.

GDPR Policy:

I Camilla Whybrow am the data-controller of your personal information as it relates to my shop Jewellery by Camilla on The British Craft House.

When you place an order from me, I will receive your name, delivery address, telephone number and email address from The British Craft House in order to process your order. I will only use these details to process and deliver your order or to deal with any queries you have related to that order.

The only circumstances in which I will share your data are in processing your The British Craft House order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:

  • With The British Craft House to comply with my obligations.
  • With mail delivery companies or couriers in order to fulfil your order.
  • To comply with any legal or tax obligations that I have.

I will only retain your details for as long as necessary and in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time, I will delete your data from my records.

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.

I will delete someone’s personal data if requested.  An important part of GDPR is the right to erasure. The right to erasure is also known as ‘the right to be forgotten’. You can make a request for erasure verbally or in writing. I have one month to respond to your request. I will delete your personal data from all my records as well as any third-party service providers, such as my email service.

Please see The British Craft House Privacy Policy:

https://thebritishcrafthouse.co.uk/wp-content/uploads/2019/09/TBCH-Ltd-Privacy-Policy-3.pdf

Refund Policy

Please see The British Craft House's Refund policy

If you are not entirely happy with your item I am happy to accept returns or exchanges. 

If you are not completely satisfied with anything you have purchased, or if you decide something isn’t quite as expected, I am more than happy to accept returns and a refund or an exchange can be arranged - providing that item(s) are returned unworn or unused, and in their original condition and packaging.

Please let me know of your intention to return an item within 14 days of receiving it.  Return shipping costs cannot be refunded unless an item is faulty.

Damaged or Faulty Orders
If the packaging of your order is obviously damaged due to postal mishandling, if possible please take clear photos of the damage prior to opening and then once opened please take photos of any subsequent damage caused to your order. This will help me in filing a claim. Likewise, if you believe your item to be faulty, please do get in contact with your concerns also attaching clear photographs of the fault to enable me to find the best way to support you.  In either situation above, please either contact me via TBCH or by email at [email protected] within 14 days of delivery.  If your item needs to be returned the postal cost will also be refunded for damaged or faulty items. As this will be an additional amount beyond your original order the refund for your return postage costs will be processed via PayPal using your email address. Please retain postal receipt and proof of postage.

General Conditions of return:
• Unless damaged or faulty (see above) buyers are responsible for return postage costs. In all situations I always recommend using a tracked service.
• Do take care when packaging your item to ensure the item is received unworn and in its original condition. The buyer is responsible for any loss in value.
• Do reuse, if possible, the original packaging.
• International returns must clearly write ‘MARKED FOR RETURN’ on the outside of the packaging.
• Do ensure you obtain proof of postage from your Post Office.
• Do enclose your original invoice or a note with your contact and order details and ensure it is returned within 30 days from the date of delivery to the address below:

If you do need to return something to me, my postal address is :

Jewellery by Camilla, Oak House, Guildford Road, Loxwood, Billingshurst, West Sussex, RH14 0SF

Once I received your return I will process your refund directly via Stripe to the debit/credit card used to purchase the order.

Cancellation / Return / Exchange Policy

Please see The British Craft House's Returns policy

Orders can be cancelled before dispatch.

Jewellery by Camilla, Oak House, Guildford Road, Loxwood, Billingshurst, West Sussex, RH14 0SF