We want you to be delighted with your purchase.
Orders are despatched within 1-3 business days. If you’re in a hurry, please let me know and I’ll certainly try and get the goods to you asap. In the unlikely event that the bag is no longer available, We will contact you by email and refund any monies paid..
Customs and import duties
Customs and import duties do not apply to any delivery in the United Kingdom. You are responsible for any duties which may be applied outside the UK.
Delivery charges are as detailed in the product description. Delivery will be made once payment has been received.
Delivery is by courier or Royal Mail (either first class post or recorded delivery). Delivery within the UK normally takes 1 – 3 days although this cannot be guaranteed. Parcels will normally need to be signed for.
Please see The British Craft House's shipping policy
In the unlikely event that you are not happy with your handbag:
Non faulty returns: Please return the handbag in the original packaging and in perfect condition within 7 days and we will refund the price of the handbag but not postage.
Faulty goods: In the event of a handbag being defective we will refund the full cost of the bag plus postage. Please contact us (firstname.lastname@example.org) or telephone 0776 290 1643) in the first instance.
Please see The British Craft House's Refund policy
Cancellation / Return / Exchange Policy
We always try to describe and photograph the handbags as accurately as possible but please contact us if you would like some more detailed photographs before purchase.
When placing an order, the personal information you provide will only be used to process your order. It will not be passed to third parties unless for delivery purposes.
We will accept cancellations to an order provided it has not been despatched.
Please see The British Craft House's Returns policy