Please see The British Craft House's Shipping policy
I aim to dispatch your goods within 3 business days. If you need it in a hurry let me know and I will try to oblique.
Within the UK postage will be via Royal Mail first class signed for. Costs can be found on the item page.
I always get proof of purchase so I can chase up any problems with delivery.
Please see The British Craft House's Refund policy
Personalised orders can not be refunded unless faulty.
I aim to describe my items fully but if you are not happy with an item you purchased or it is found to be faulty please contact me within 48 hours of receipt to discuss the problem. You may return it within 14 days for a full refund. However, you will be liable for return postage. The item must, of course, be returned unused, in its original condition.
Cancellation / Return / Exchange Policy
Please see The British Craft House's Returns policy
Personalised orders can not be cancelled/returned or exchanged unless faulty.
If you have an issue with any item please contact me so we can resolve your concerns.