UPDATE MARCH 2020 ; Please note that due to our current circumstances, delivery of items may incur a longer delivery time. I think we all understand and appreciate what our Posties are dealing with to keep us all going so please bear this in mind if you are needing an item for a specific date. Stay safe everyone xxx
I only post to UK addresses at the moment and Postage and Packing to UK addresses is included in all of my item prices. I use Royal Mail for posting. I aim to despatch the next working day but please allow 1 - 3 working days.
I recycle packaging for posting wherever possible so please don't be alarmed if you receive a box or envelope that is totally not applicable to the item inside! The exception being my Handbags which I supply in a lidded box suitable for keeping your bag safe when not in use (should that occaision ever arise!) or items posted for gifts direct to the recipient.
Please make sure that the address supplied with your payment is correct. This is important as I will only post to the address registered and will be written word for word. I cannot be held responsible for incorrect delivery due to incorrect address supplied with payment.
Please see The British Craft House's Shipping policy
Please see The British Craft House's Refund policy
Cancellation / Return / Exchange Policy
I work very hard to ensure I make my items to the highest standard. However, should you have any reason that you are not 100% happy or not completely satisfied with your purchase or even if you simply change your mind, I am happy to arrange a refund or exchange for you.
To return an item, I ask that you please notify me within 14 days from the date of sale. Items should be returned within 30 days. Return address is Hare and Boathouse Creations, Lochside of Elrig, Elrig, Newton Stewart. DG8 9RG. To be eligible for a full refund, the item must be returned in the original packaging, unused and in the same condition that you received it.
The buyer is responsible for the return postage costs and I recommend you obtain a proof of postage (at the very least) or choose a tracked/signed for option for your peace of mind as I cannot be held responsible for items that may get lost in transit on their return to me.
Please see The British Craft House's Returns policy