All items are sent Royal Mail first class (domestic) and Royal Mail standard (international) unless previously agreed with the purchaser.
Items are sent in card envelopes and boxes wherever possible, to encourage recycling.
Please see The British Craft House's shipping policy
I want you to be completely satisfied so a refund may be given if the item is damaged or faulty. Personalised items may not be refunded.
If in doubt, please check with me before buying.
Please see The British Craft House's Refund policy
Cancellation / Return / Exchange Policy
Items may be returned if unopened and unused unless they are personalised - these items may not be returned.
If an item is damaged or faulty you may request an exchange - once the item has been returned to me, I will send out another.
The cost of return postage is borne by the purchaser.
Please see The British Craft House's Returns policy