All orders are despatched within 1-3 days of order being received.
I use Royal Mail for all my parcels. UK orders are sent First Class and international orders by Standard International. If I’m not currently shipping to your home country, please contact me as I’d be happy to give you a quote for postage .
International buyers are responsible for any extra customs charges and I’m afraid I’m not responsible for any customs delays.
I’ve tried to set my postage charges as accurately as I can but if you order more than one item and the postage is over-calculated, I will refund the overcharge.
Please also see The British Craft House's shipping policy
When you place an order, I am provided with your name and delivery address. I only use these details to process and deliver your order or to deal with any subsequent queries. I do not receive any payment card details.
I will never share your information with a third party or add you to a mailing list without your prior consent.
As required by UK law, I will securely store any data collected for six years. After this time I will delete your data from my records.
If you’re not happy with your purchase I will gladly accept returns and exchanges as long as they are undamaged. Just contact me within 7 days of delivery. Return postage is the responsibility of the buyer unless it’s damaged.
Return Address is:-
115 Burlington Road, Thornton Heath, Surrey CR7 8PJ
If the item does arrive damaged please contact me as soon as you receive it so that I can decide on next steps. A photograph of the damage would be helpful.
Please also see The British Craft House's Refund policy
Cancellation / Return / Exchange Policy
If you wish to cancel your order this must be done before it’s despatched.
Please also see The British Craft House's Returns policy