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5 out of 5

Godrevy Textiles

Shipping Policy

Please see The British Craft House's Shipping policy

I aim to despatch your order within 2 working days. Your order will be sent with Hermes/Evri who will provide a tracking number and aim to deliver within 2-5 days. Overseas shipping will be with Royal Mail tracked.  Each item will be packed and sent separately in the correct size cardboard box or paper sac.

International shipping

Customs

Please be aware that you may be required to pay import duties/taxes upon delivery. Please check your country’s laws governing imports before ordering.



Refund Policy

Please see The British Craft House's Refund policy 

Personalised orders can not be refunded unless faulty.

If you are unhappy with your purchase please let me know within 14 days. Items must be returned within 30 days of delivery.

Please see Cancellation/Return/Exchange Policy for further details.

Cancellation / Return / Exchange Policy

Please see The British Craft House's Returns policy

Personalised orders can not be cancelled/returned or exchanged unless faulty.

Cancellations Please let me know as soon as possible if you wish to cancel your order. If I have not yet posted the item I will refund you immediately. If the order has been despatched please return it to me within 14 days. You will be responsible for return postage and I recommend you use a tracking service.

Exchanges I am unable to offer an exact exchange as my pieces are one of a kind. I would be happy to work with you to replace your item with something to your liking.

Items must be returned within 30 days of delivery. You will be responsible for the cost of returning the item and I recommend you use a tracking system. Please use the original packaging if possible. Make sure you include the a note with your contact details. I will not charge postage for any replacement item.

Refunds If you are unhappy with your purchase please let me know within 14 days. items must be returned within 30 days of delivery. You will be responsible for the cost of returning the item and I recommend you use a tracking system. Please use the original packaging if possible. Make sure you include a note with your contact details. For international returns you should clearly write ‘MARKED FOR RETURN’ on the outside of the parcel. Returns address:- Sarah Gay, Tre-Pol-Pen, Rosenithon, St Keverne, Helston, Cornwall TR12 6QR. Once I received your return I will process your refund directly via Stripe to the debit/credit card used to purchase the order.

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GDPR

GDPR Godrevy Textiles