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Shipping Policy

In Stock items will be posted within 3 working days of the receipt of your order. Orders are posted via Royal Mail First Class Signed For. If the cost of shipping is less at the time of posting you will be refunded the difference, however if it is more, you will not be charged any extra.

International Shipping is coming soon, please contact me for details if you do not see your country listed yet.

Please see The British Craft House's Shipping policy

Refund Policy

If there is a fault with your order, please let me know as soon as possible and within 14 days of item receipt. Receipt of item is the date at which the product is recorded as signed for. Any faulty/broken items must be photographed on receipt and images provided, including images of the packaging if damaged in transit. Faulty/broken items will be refunded in full once returned (tracked shipping is preferred), in this case the return postage will be refunded by Fulfilled Wishes

For reasons of hygiene, earrings cannot be refunded unless faulty. Personalised orders can also not be refunded unless faulty.

Please see The British Craft House's Refund policy 

Cancellation / Return / Exchange Policy

If you wish to cancel your order please notify me as soon as possible. You have the right to cancel until 14 days after the item is received – this runs from the date at which the package is signed for. Returns are accepted if the item is in a saleable condition not removed from the original packaging. If the item is no longer required then return postage is paid by the customer. Earrings are exempt from the returns policy, for reasons of hygiene, unless faulty.

Personalised orders can not be cancelled/returned or exchanged unless faulty.

Please see The British Craft House's Returns policy

Data Protection:

In short - I only have access to your basic information such as name, address and email address, for the purposes of fulfilling orders. When you purchase through The British Craft House, this data will obviously be shared with them (please see their policy for further information), I do not share this information with anyone else, other than fulfilment of the order (shipping) or unless called upon to do so for legal or tax purposes.  All ‘The British Craft House business’ is conducted on a PC which is password protected, and I do not keep paper copies of orders.

Please see my Privacy Policy file for further information.

Privacy Policy