5 out of 5

Cariad in Stitches

Shipping Policy

All our items are sent by Royal Mail First Class

The majority of our items are made to order and we aim to dispatch your order within 3-5 working days unless otherwise stated. If there is a delay we will contact you and keep you updated.

If you need an item in a hurry or for a specific date please contact us first

We only ship to the UK at the moment

Please see The British Craft House's Shipping policy

Refund Policy

If your items arrive damaged I will replace or exchange them once the claim has been reported and appropriate action decided. Please keep all original packaging and damaged items until then

If goods are not received within 10 working days from the date of shipping please notify me at cariadinstitches@virginmedia.com

Personalised items cannot be refunded unless faulty.

Please see The British Craft House's Refund policy

Cancellation / Return / Exchange Policy

I hope that everyone is happy with their purchase from me but If for some reason the item is not to your liking Please contact me as soon as possible.

Refunds will be accepted within 14 days of return of the product. Please use original packaging where possible. Return postage costs are the responsibility of the customer and proof of postage must be obtained. You MUST notify me before sending any item back. Buyer is responsible for postage costs.
Commissioned or personalised items are non refundable.

Please see The British Craft House's Returns policy

Personalised orders can not be cancelled/returned or exchanged unless faulty.

GDPR Policy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through The British Craft House or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including The British Craft House or any third party services you access through The British Craft House. You can reference the The British Craft House Privacy Policy to learn more about its privacy practices.

1. Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised The British Craft House to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

2. Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;

when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;

if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the The British Craft House Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the The British Craft House Seller Policy and Terms of Use.

3. Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

The British Craft House . I share information with The British Craft House as necessary to provide you my services and comply with my obligations under both the The British Craft House Seller Policy and The British Craft House Terms of Use.

Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

6. Your Rights

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using

that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

7. How to Contact Me

For purposes of EU data protection law, I, Carole Lowe, am the data controller of your personal information. If you have any questions or concerns, you may contact me at cariadinstitches@virginmedia.com