Please click on the about link for my policy.
Purchases for pre-made items will be shipped within two working days of purchase, excluding bank holidays. Custom orders will be shipped with in the time frame agreed at time of order.
Postage is free within the UK unless otherwise stated.
All items over £15 posted for delivery within the UK will be sent with tracking and require a signature on delivery. All items posted abroad will be sent with tracking. A tracking number will be provided in these cases.
Please allow a reasonable time for your item to be delivered. An item will be assumed lost if not received within 15 working days in the United Kingdom and 30 working days for the rest of the world. This allows for delays at customs.
If you change your mind items may be returned unused and with their original packaging as long as you contact me within 14 days of receipt and return the item within 30 days with the postage being paid by the buyer. Upon receipt the item will be inspected and a full refund of the original payment will be given.
If an item arrives damaged or is faulty please contact me with pictures of the item and packaging. I will then arrange for either a refund (for one off items), repair or a replacement item. If I require the item to be returned I will cover the postage.
If returning from abroad it is essential that you mark the package as a return to avoid customs charges. If you do not, any customs charges will be deducted from the refund.
If the item develops a fault within the first six months please contact me to arrange either a repair or a refund, depending on circumstances. Please note that this does not cover wear and tear, or if the item has been abused.
Cancellation / Return / Exchange Policy
If you change your mind items may be returned unused and with their original packaging as long as you contact me within 14 days of receipt and return the item within 30 days with the postage being paid by the buyer. Upon receipt the item will be inspected and a full refund of the original payment or an exchange will be given. Returns should be sent to 15 Oak Close, Towcester, Northants, NN12 6BN
I do accept cancellations on ready made items but please note that I do post within 2 working days and will not be able to cancel once posted. I do not accept cancellations on custom orders once I have purchased materials.