I aim to dispatch orders within 1-2 working days.
Free UK delivery is by Royal Mail 2nd class post. Royal Mail 1st Class and Royal Mail 1st Class Signed For can be selected at the check out.
International orders are dispatched by Royal Mail International Standard mail. This is an untracked service, however an upgrade to International Tracked can be purchased as an add on item.
Please note custom orders are not usually entitled to a refund unless faulty.
Please note that for hygiene reasons, earrings are not usually entitled for a refund unless faulty.
As per the Consumer Rights Act 2015 - if there is a problem with your order, e.g. if an item arrives broken or damaged, or is faulty in any way, please contact me within 30 days (or ideally as soon as possible), to discuss return or replacement. Additionally, if an item is proven to be faulty you may still be entitled to a refund up to 6 months after purchase.
Cancellation / Return / Exchange Policy
I hope you will be happy with your purchase. Please be advised that each item is handmade, unique and sold as seen (unless a custom order).
If you change your mind about an item, you have the right to return, exchange that item or request a cancellation of your order (as per UK Consumer Contracts Regulations 2013). Please:
- Contact me within: 14 days of delivery
- Send items back within: 30 days of delivery
- Request a cancellation: before item has been dispatched
Items will be checked on receipt and refunded within 14 days.
- Standard outward shipping will be included in the refund.
- Return shipping will not be included, unless the item is faulty.
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Beau Bella Jewellery - Caroline Wiltshire
6 Beaufort Road, Reigate, RH2 9DJ