5 out of 5

Amelia Alice

Shipping Policy

Processing time is the time I need to prepare an order for dispatch.  This varies, for details, see individual items.

All UK items are sent via first class signed for delivery. 

All overseas orders are sent via tracked and signed, with the exception of the USA, which is tracked only. 

All items are dispatched within 1 – 5 working days maximum but actual delivery time is dependent on the delivery service.  During busy periods delivery can take longer, please feel free to contact me if you have any concerns.

As an estimate, the following guides apply:

UK: 1-3 days

Europe: 1-3 weeks

United States: 2-4 weeks

Canada: 2-4 weeks

Australia, New Zealand and Oceania: 2-4 weeks

Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.

Please also see The British Craft House's Shipping policy

Refund Policy

We are happy to offer refunds on all items, with the exception of earrings and personalised pieces. 

To qualify for a refund please contact me within 14 days of receipt of the item and ship the item back to me within 30 days of receipt of the item.  Buyers are responsible for return postage costs.

The item must be returned in its original condition and packaging, using the same shipping method.  The buyer is responsible for any loss in value if they fail to do this, which can be deducted from the refund at the seller’s discretion.

Please also see The British Craft House's Refund policy

Cancellation / Return / Exchange Policy

I gladly accept returns, exchanges and cancellations.

Contact me within: 14 days of delivery

Send items back within: 30 days of delivery

Request a cancellation within:  24 hours of purchase

The following items can't be returned or exchanged, because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Conditions of Return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value and this will be deducted from the refund at the seller’s discretion.

Questions about your order?

Please contact me if you have any problems with your order so I can resolve them as quickly as possible.

Return items should be sent to:

Amelia Alice

12 Brackenlea Fold




United Kingdom

OL12 7GG

This is our GDPR/Privacy policy:

I Clare Norton am the data-controller of your personal information as it relates to my shop.

When you place an order from me, I will receive your name, delivery address and email address from TBCH or Stripe. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using Etsy, I will receive your username and email address.

The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:

• With TBCH to comply with my obligations.

• With delivery companies to fulfil your order.

• To comply with legal or tax obligations.

I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.

If you have any concerns about your personal data, please contact TBCH.

In addition to my own privacy policy, if you pay for your order with Stripe, your data will be protected by Stripe's privacy policy.

Please also see The British Craft House's Returns policy