FAQs for Potential Sellers

What is The British Craft House?

TBCH  is an application only platform where makers, artists and artisans selling the Best of British Handmade can sell their designs. 

Where is The British Craft House located?

TBCH is situated on the South Coast in Hampshire, overlooking the Solent and just 5 minutes walk from the beach. 

How long has The British Craft House existed.

TBCH Website platform launched on November 1st 2019  but “British Crafters” has existed since 2013 offering free advice, networking and paid promotion to crafters with amazing, award winning success. Social media presence as a result is over 120K across all platforms.

Who can sell on The British Craft House?

This platform is only for sellers from the United Kingdom only, but shipping Worldwide. 

 

What is your pricing structure

We have 2 packages.  They start at £12 pcm and this includes a customisable shop front, unique url, access to a private network group, fully integrated check out system, a blog, statistics as well as access to Marketing/PR tips. For £30 pcm you get in addition to this you get curated promotion on social media, including paid adverts. A table with full details is here

Can I swap between the different packages?

You can upgrade and downgrade on the monthly packages at any time and you can upgrade from a monthly to an annual package. Annual packages attract 2 months free and we ask for a commitment of a year from you for us to do this. If you are in doubt as to what to sign up for, the advice would be to start on the monthly subscription as this leaves the options to you more flexible at the start.

Who can buy on The British Craft House?

Anyone can buy!  Some sellers offer shipping worldwide, but not all, so please check the Shipping profiles of an individual shop before purchasing.  

 

How do I get paid?

Payments are paid to you by Stripe (this can take up to 7 days) You will receive the cost of the order with commission and Stripe processing fees automatically deducted. 

What can I sell on The British Craft House.

We are on the look-out for unique designs, something a bit different, a gift idea that would show the recipient how much the gift giver cared. We want to provide a site with a diverse range of art and craft styles, both traditional and modern. 

What can’t I sell on The British Craft House?

You can’t sell vintage or 2nd hand items unless significantly up cycled so as not to resemble the original item. You cannot sell items that are subject to copyright and any infringement will result in a shop being unpublished.  You cannot sell “assembled” items. By this we mean anything that does not have a handmade design element attached to it that makes it unique to you. You cannot sell supplies. You can’t set up a shop as a co-operative or for 3rd party sellers.

Can I sell Digital Downloads?

We are not currently set up to enable you to sell digital downloads.

Do my prices need to be the same as they are on other platforms?

We ask that you keep your prices consistent with other outlets that you sell on.

Can I import my items via CSV from Etsy or elsewhere?

No.  This is a deliberate decision as Google indexes shop information, descriptions, photos etc and if you duplicate your shop then it will ignore it when searching for SEO. We ask that you see it as an opportunity to look at your items wording (content is key), your SEO, Keywords and also that you make the most of the 8 photos that you can upload for each listing so that your item is showed off as best as it can.

Are there Stats for me to view?

Yes, you will be able to view your shop statistics on your sellers dashboard.   

Can I list items with variations?

Yes. you have the option to add multiple variations to your shop items.

Do you have an app?

Not yet but it is currently being built! Launch is expected in early 2021

Can I put my shop into holiday mode?

You have multiple options here. You can set Vacation mode and hide your items from view, so customers will only see your shop banner and name.  You can set Vacation mode where your items can be seen but are not available to purchase. Finally you can also choose to have a notice with a warning of  extended delivery times.  In this case your items will still be available to buy.

Can I open and manage my shop from a phone or ipad?

There is functionality to do various actions on your phone or ipad but not possible for the entire process to be completed easily. We would always suggest that for the optimum setting up experience that you would use a PC.

Can I sell custom makes, personalised items?

Yes, we really like gifts that are made special for our customers! There is a box for a customer to fill in the details before check out so that you get the details with the order.

Do I have to sign up for a minimum time?

No, we recognise that circumstances change and you are free to close your shop at any time if you feel you need to.  Your shop becomes disabled when you cancel your subscription.  Only in exceptional circumstances would an annual subscription be considered for a partial refund.

Is there a limit to how many items I can have in my shop and do I need to relist them?

Your package dictates how many items you can have, you can add variations into 1 listing though. Your items do not expire.

Can I have more than one shop on TBCH?

Yes you can have multiple shops as long as they are accepted at the Application stage.

How do I cancel my membership?

To cancel your membership you can either let us know so we can take care of it for you, or you can cancel it yourself on your shop dashboard.

How do I upgrade my membership?

You can upgrade and downgrade your membership at any time, you just have to let us know.

Do I have to comply with GDPR?

Yes, it is a mandatory requirement to have GDPR included in your Shop Policy section.

What is your copyright policy?

It is the shop owener’s responsibilty to ensure that they comply with copyright. If copyrighted items are added and brought to our attention then the seller will be asked to remove them immediately. Repeat offences will mean that your shop is closed down.

Regulation compliance

By applying to sell on TBCH you agree to be compliant with all legal areas within your industry. Hallmarking rules for jewellery, UKCA/CE Regulations for toys, Candle regulations, skincare regulations etc

What are the criteria for photographs?

As part of the application process you submit a photo to show off your work. We will take this therefore as your standard of photography and would expect your shop to have all items to this level. Should photos in your shop fail to meet this level then we reserve the right to inform you so that you may remove it, or we will remove it for you. To uphold the ethos and standard that we desire for this artisan website this is very important. We would also ask that you do not use text on your photos to indicate your shop name.  Each shop has its own url and shop front, so each item listed will link directly to your shop.

What are the fees added to sale?

Fees

Sellers will be required to pay the following types of fees. Please note that all fees are inclusive of your price to list and listings do not expire.

Monthly/Annual Fee

This is payable in advance and there is a reduction in the monthly fee for shops that choose to pay annually. Annual payments mean that Sellers will receive 12 months for the price of 10. Sellers on a monthly payment plan are able to upgrade or downgrade their shop at the end of their current month. This is not possible with an annual payment. The reduction in annual fee reflect Sellers showing commitment to TBCH and allows us to build up momentum with your shop. There are no separate listing fees.

Transaction Fees

When you make a sale through TBCH, you will be charged a transaction fee of 7.2% commission (inc VAT)  We do not charge a % on postage. We charge commission as it as important to us that you get sales as it is to you. Often when sites don’t charge commission but take your money upfront there is little incentive for them to help you make sales.

Payment Processing Fees

We use Stripe to process our payments. They take 1.4% plus 20p per transaction.