Unwanted Items

When returning an item please ensure you get proof of posting, I recommend using a tracked service. If you are returning an item from overseas I would recommend using a tracked service. 

Please ensure the unwanted item is returned as new, in its original condition, in the original packaging and sealed securely and addressed for the return journey. 

Please ensure you place the returns form in the parcel with your name and order number. Refunds will be processed by Stripe to the same card used to make the purchase. It is the customer's responsibility to pay the return postage for unwanted items unless the item is faulty. Delivery charges will not be refunded for the original order unless the item was faulty.

Faulty Items

I take a lot of care to ensure the jewellery I make is of good quality and I would be very disappointed if you received a faulty item. If you do receive a faulty item please contact me within 3 days of receipt. Please email me to make me aware about the problem and include photos of the faulty item. I will endeavour to resolve any problems and issue a full refund if required. 

Please contact me if you have any queries or questions, I am happy to help.

Other Important Notes

Rock and Metal Boutique Jewellery is not suitable for children.

Please take care of your handcrafted jewellery. Handcrafted jewellery requires thoughtful wear and use, because it is formed and put together by hand and not manufactured.

Some jewellery pieces are put together using split (jump) rings, this is a normal industry wide process. Care must be taken not to yank or pull too hard on pieces such as chains and bracelets as this will cause the split rings to weaken or come apart.

If a bracelet has a clasp, please do use it and please do not force the bracelet over your hand onto your wrist.

Please do not place stones, opals and pearls in any types of cleaning fluid. An occasional splash or rinse with soap & water should not do any harm, but do not submerge stones, opals and pearls in water for long lengths of time. Ensure you dry stones, opals and pearls well with a clean, very soft cloth. Where stones, opals and pearls are present clean jewellery items with a very soft damp, almost dry cloth.

Chlorine (bleach) will severely tarnish gold and silver and will certainly damage some gemstones in particular opals and pearls. Avoid Chlorine coming into contact with your jewellery.

All silver will tarnish overtime, to keep it bright use a silver polishing cloth to buff occasionally. Do not polish gold plated or gold fill items as it will ruin the gold finish.

Always put your jewellery on last when going out. Avoid toiletries, creams, sprays and perfumes.

Always remove jewellery before gym or swimming, showering and sleeping or manual work such as gardening and cleaning.

Store your jewellery in either the box or pouch supplied, or a jewellery box. Pearls and opals should be stored separately.

Where items are handmade you may occasionally find very slight imperfections due to the hand forming processes. Most gemstones bought today will have gone through some kind of treatment process, but are still natural items and may not always be perfect and exactly the same size or colour, but every effort is made to ensure a super match where necessary. Although jewellery is made from metal and stones it is not indestructible, but take care of it well, respect it, having come from the earth and it will reward you with years of wear and hopefully happy, lovely memories. Love your jewellery!