Refunds will be made to the original payment card via the original payment method.
Information I Collect – To fulfil your order, you must provide me with certain information via TheBritishCraftHouse (TBCH) such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information when required for custom orders if you contact me directly.
Why I Need Your Information and How I Use It – I rely on a number of legal bases to collect, use, and share your information, including:
Transfers of Personal Information Outside the EU – I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights – If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below. Northern Smuggler, Valencia, Freathy, Millbrook, PL10 1 JW
You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority. How to Contact Me – For purposes of EU data protection law, I, Hayley Lawes, am the data controller of your personal information. If you have any questions or concerns, you may contact me at [email protected]
I hope that you will love your purchases as much as I loved creating them. I always aim to ensure your order is produced to the highest standard. However, in the unlikely event that you are not 100% happy with your purchase a refund or exchange can be arranged providing the items returned are in their original condition and packaging.
In the interest of hygiene, I cannot accept earring returns unless they are faulty.
Please contact me to request a return within 14 days of receiving the item. Return shipping costs are the responsibility of the customer however shipping will be refunded in the event an item is faulty
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