Please see The British Craft House's Returns policy

I take great care to make the highest quality handmade items and my customer satisfaction is really important to me. If there are any problems with your order please contact me so that we can find the correct solution.

If you are not delighted with your purchase I am happy to accept returns and a refund or exchange can be arranged - provided that the items are returned in their original state, unused and in their original packaging. Let me know within 14 days or receiving the product your intention to return it. Return shipping costs cannot be refunded unless it is faulty. it is strongly recommended that any returned items are send using a tracked or signed for service as I cannot take responsibility for any items lost in return shipping.

In the interest of hygiene earrings for pierced ears cannot be returned unless they are faulty. 

Returns postal address is: SilverCraftistry, 58 Crag Hill Ave, Cookridge, Leeds, LS16 7LU

My Privacy Policy 

GDPR Policy – SilverCraftistry

1. Information I Collect

To fulfil your order, you must provide me with certain information (which you will have already authorised The British Craft House and/or PayPal or Stripe to provide), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example) if you contact me directly via TBCH enquiry or via my email address.

2. Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for a mailing list.
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the FaceBook and Instagram Terms of Use. I use your information as necessary to comply with my obligations under the TBCH Seller Policy and Terms of Use

3. Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

• TBCH. I share information with TBCH as necessary to provide you my services and comply with my obligations under both the TBCH Seller Policy and TBCH Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, (e.g. Royal Mail and other delivery companies). I will share your personal information with these third parties, but only to the extent necessary to perform these services such as your mailing address and on some occasions your contact telephone number.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep data up to 7 years after which time it is deleted and/shredded.

5. Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.

6. Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

7. How to Contact Me

For purposes of EU data protection law, I, Anne Tindal, am the data controller of your personal information. If you have any questions or concerns, you may contact me at [email protected]