Tealight / Candleholder – Purple – Butterfly
Beautifully hand etched tealight / candleholder – great as gifts or to add a little beauty to your home. Purple colour – Butterfly
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Beautifully hand etched tealight / candleholder – great as gifts or to add a little beauty to your home. This tealight is 9cm tall and 8cm wide. Purple in colour with our Butterfly design.
FREE UK SHIPPING
Please note that we try to be as green as possible and reuse boxes where possible - the packing peanuts are eco friendly and all items are very securely wrapped .
Covid - in relation to the Covid 19 situation we are following Gov. guidance and are taking online deliveries as usual whilst taking every precaution to ensure wrapping your order safely. We continue to work from our home workshop using only materials sourced prior to this emergency. Orders will be collected for onward delivery from us where possible, otherwise we walk to drop off at the Post Office every other day. We will be monitoring this situation regularly and will adhere to any further guidance given. Please also be aware that Royal Mail may also be experiencing delays at this time.
If for any reason you are not completely satisfied with your order, please get in touch within 7 days of delivery. Please ensure that the order is returned within 30 days in it's original condition and packaging to be eligible for a full refund (you as buyer are responsible for return postage costs). Please also see our cancellation/return/exchange policy for exceptions to this.
For items damaged in transit we may request photographs of the damage including packaging. In this instance we would ordinarily send out a replacement however, this does not affect your right to a full refund.
Cancellation / Return / Exchange Policy
We gladly accept returns please contact within 7 days of delivery & return items back within 30 days of delivery. Sorry, we don't accept exchanges or cancellations but please contact us if you have any problems with your order.
Custom or personalised orders - Because of the nature of these items, unless they arrive damaged or defective, these items can't be returned or exchanged.
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
general data protection regulation (GDPR)
information we collect
To fulfil your order you must provide us with certain information such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also provide us with additional personal information (for personalisation purposes, for example), if you contact us directly or via our website.
why we need your information and how we use it
We rely on a number of legal bases to collect, use, and share your information, including as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer service.
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services.
information sharing and disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. We engage certain trusted third parties to perform functions and provide services to our business, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Compliance with laws. We may collect, use, retain, and share your information if we believe that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
transfers of personal information outside the eu
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. This will ordinarily only be when having website issues that need resolving with our website management in the US.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below. We have procedures in place to provide this informtion very quickly.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) We will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
how to contact us
For purposes of EU data protection law, we, four hands etched glass, are the data controller of your personal information. If you have any questions or concerns, you may contact us at [email protected]
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