Please see The British Craft House's Returns policy

Our normal exchange period is 14 days from receipt of your new jewellery. You then have a further 14 days to get the jewellery back to us to exchange or refund for you. As most of our jewellery is dispatched the same working day or within 24 hours of ordering if you wish to cancel your order please do so as soon as possible to avoid any unwanted item of jewellery being dispatched.