Sterling silver branch brooch
This sterling silver brooch has been inspired by lichen and has been handmade using traditional techniques. It would be a great gift for a nature lover although a brooch is such a thoughtful gift for any occasion.
Material – sterling silver
Dimensions – length 5cm, width 2.8 cm
Delivery – FREE UK delivery via Royal Mail, signed for postage
Please read the ‘Details‘ section for more information.
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You will receive you purchase gift wrapped in an organza bag or in a gift box.
Items which are already made will be dispatched in 1-3 business days. Items which are made to order such as hand stamped items or custom sized pieces will take around 3-5 days although are often much quicker. If you require your purchase in a hurry then just contact me and I will do my best to dispatch it quickly. If any issues arise with the dispatch time I will contact you to explain the situation.
Shipping within the UK
I use Royal Mail first class postage which takes around 1-3 business days from dispatch.
Shipping out with the UK
I use Royal Mail International postage (airmail) and the delivery time will vary depending on destination. Please allow for extra shipping time if you live outside the UK.
These shipping methods do not include tracking information. If you would like to upgrade your shipping to include tracking then please contact me - preferably before purchasing.
I have no control over packages being held up in customs and please allow for increased traffic through customs at busy times of year such as Christmas. Any custom charges must be paid for by the recipient of the parcel.
Here is The British Craft House's shipping policy
Customer satisfaction is extremely important to me and I will always ensure that I do everything I can to meet with your expectations. If you are at all dissatisfied with your purchase please contact me within 14 days and I will arrange a refund once the item has been returned. Items need to be returned to me within 30 days and in the same condition as you received them.
For hygiene reasons I can not accept returned ear rings unless they are faulty. I am unable to refund personalised items as I am unable to resell them. However, if there is an error with your purchase then of course I will address that.
In case your item gets lost on its way to you I will refund or resend the order after 30 business days from the original dispatch date. It is the responsibility of the buyer to ensure the correct delivery address is supplied.
If an order is shipped to an incorrect address I cannot be held responsible and the buyer will not be entitled to a refund or free replacement.
Here is The British Craft House's Refund policy
Cancellation / Return / Exchange Policy
If you change your mind then please contact me asap so that I can cancel your order. However, if your order has already been dispatched then I am unable to cancel it but will refund the order once I have received the returned item.
I, Susan Douglas, owner of Thistledown Wishes, am the person responsible of your personal information as it relates to my business.
When you place an order from me, I will receive your name, delivery address and email address from The British Craft House. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With The British Craft House to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
Here is The British Craft House's Returns policy
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