Refunds can be made within 14 days of return of the product.  Please use original packaging where possible.  Return postage costs are the responsibility of the customer and proof of postage must be obtained.

Bespoke items can not be returned or refunded.

Should you wish to return your item, the address to send it to is The Blueberry Patch, 18 Oberon Way, Swindon, Wilts, SN25 4WH.

Please see The British Craft House's Returns policy

Privacy Policy - this describes how and when I collect and use the information you share when you purchase an item from me, contact me, or otherwise use my services through The British Craft House or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including The British Craft House or any third party services you access through The British Craft House.

To fulfil your order, you must provide me with certain information (which you authorised The British Craft House to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering.

Looking after the personal information you share with me is of utmost important to me, and I want you to be confident that your personal data is kept safely and securely. I retain your personal information only for as long as necessary. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for approximately 6 years.

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
•The British Craft House. I share information with The British Craft House as necessary to provide you with my services and comply with my obligations.
•Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases:
•Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me.
•Change or delete. You may also have rights to change or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
•Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

For purposes of EU data protection law, I, Sarah Benning, am the data controller of your personal information. If you have any questions or concerns, you may contact me at -

[email protected]