Please see The British Craft House's Refund policy

GDPR Policy

As a U.K. seller we are required to have a privacy policy in accordance with EU law. This is detailed below.

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through The British Craft House.co.uk or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including The British Craft House or any third party services you access through The British Craft House. You can reference the The British Craft House Privacy Policy to learn more about its privacy practices.

Information We Collect
To fulfil your order, you must provide us with certain information (which you authorised The British Craft House to provide to us), such as your name, email address, postal address, and the details of the product that you’re ordering.

We will never use this information to contact you regarding anything other than the order you have placed with us unless you have specifically requested we do so.

Why We Need Your Information And How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
• As needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
• When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
• If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• As necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the The British Craft House Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the The British Craft House Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about our customers is important to our business. We will only share your personal information for very limited reasons and in limited circumstances, as follows:
• The British Craft House. We share information with The British Craft House as necessary to provide you our services and comply with our obligations under both the The British Craft House Seller Policy and The British Craft House Terms of Use.
• Business transfers. If we sell or merge the business, we may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce my agreements. We generally keep your data for the following time period: 4 years.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we am required to store data for legal reasons) We will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Natalie Pinson, am the data controller of your personal information. If you have any questions or concerns, you may contact me via The British Craft House or at [email protected]